Nilesh Ostwal

At LexisNexis Risk Solution we offer Insurance solutions that enable customers to access data to make informed decisions in the different stages of the insurance continuum. As Part of the Delivery Systems team where all our products and services are delivered to our customers through a smooth single point of entry, my responsibilities included but not limited to the following: Create the Product Backlog and User Stories

• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
• Maintain a confluence page for all the user stories and requirements
• Improved project efficiency by analyzing business processes and identifying areas for improvement.
• Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
• Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
• Agile methodology (SCRUM/SAFE) followed when doing multiple projects
• Feasibility study conducted on many on going products to enhance them
• Streamlined workflow for better productivity with the implementation of new software solutions.
• Part of multiple projects defining and documenting business process maps (swim lane format preferred), business/functional requirements, use cases, user stories, technical specifications, test plans, test cases, test scripts, and test results.
• Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
• Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
• Spearheaded change management efforts during major system implementations, minimizing disruptions to daily operations while maximizing employee buy-in for new processes.
• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Managed stakeholder expectations effectively throughout the entire product development process.

DHS provide Georgia with customer-focused human services that promote child and adult protection, child welfare, stronger families and self-sufficiency.DHS includes the Division of Aging Services, the Division of Child Support Services, and the Division of Family and Children Services

• Gathered requirements from business owners for multiple projects which are intensive and rigorous in nature
• Conducted JAD sessions to gather requirements and then documented the requirements
• Created User Stories for Agile Methodology
• Worked as a sole business analyst on different projects – eIntranet which is a content management system (CMS) for DHS, ILP(Independent Living Program) and RCC(Residential Child Care) programs Worked closely with the SME's, Quality Analysts, business owners and UIE's
• Worked on various parts of consumer site of the website which is the consumer facing requirements Created Business Requirements Documents and Functional Requirement Documents that include details of the business needs and functional for the development team to utilize and implement
• Worked with third party vendors such as Ektron (CMS) content manager provided requirements to them to design a solution for the project
• Initiated and Created Requirement Traceability using quality center after the completion of FRD and BRD signoff
• Worked on requirements for RCC website tool for mobile (IPhone and Android) for Surveyors to input the details of their visits to a Facilities
• Created use cases for UAT before production release to ensure that the system is functionally appropriate and follow the business needs.