Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteering
Work Availability
Quote
Timeline
Generic
Nilgul Ozturk

Nilgul Ozturk

Digital Product Delivery Coordinator
San Francisco ,CA

Summary

-Detail-oriented Project Delivery Professional with a strategic mindset, stellar tactical abilities and ability to juggle multiple competing priorities with ease.

-Proven track record with over 10 years of experience in multiple disciplines including digital marketing, technology and academia. -Fiercely organized, analytical problem solver, and builder of productive partnerships to deliver against product and program objectives.

-Also have a passion for event management creating delightful experiences and bringing people together.

Overview

12
12
years of professional experience
3
3
Certification

Work History

Director of Student Services / DSO

California Language Academy
San Francisco, CA
07.2023 - 02.2024
  • Overseeing the daily operations of International Student Services and training, coaching and supervising staff and student employees.
  • Assisting prospective students with admissions by processing paperwork, transportation, accommodation, arranging and conducting campus tours and conducting follow-up activities.
  • Implementing strategies to increase student recruiting, engagement and retention.
  • Coordinating staff and student activities and events to promote a safe and productive learning environment.
  • Identifying and negotiation with vendors and facilities to get the best price, helping to get good contract terms with these companies.
  • Planning, organizing and implementing logistics of education events and programs, onsite as well as at other schools, colleges, and other community sites in
    SF / Bay Area.
  • Managing budget and resources for educational programs,
  • Setting up cost tracking systems and recording expenses related to events, working within established budgets.
  • Serving as Designated School Official (DSO) for the school; serve as leading immigration advisor and primary point of contact for all international students studying on visas.
  • Provide subject matter expertise on current SEVIS guidelines and processes.
  • Developing, implementing and coordinating student life activities, including orientation, social and networking events, hosting partner universities, junior study programs.
  • Building and maintaining partnerships with community organizations, other community and educational institutions and non-governmental organizations.
  • Keeping school in full compliance with existing policies, legal requirements and student safety standards.
  • Collaborating with teachers, staff and students to identify and address institutional challenges.

Digital Product Delivery Coordinator

Wells Fargo
San Francisco, CA
07.2021 - 07.2023
  • Resolved risks, issues and impediments to ensure achievement of project and program objectives by collaborating with managers, scrum masters, project managers and other key stakeholders.
  • Improved efficiency of the teams by ensuring consistent documentation across multiple teams.
  • Maximized productivity across multiple platform teams by proactively preparing the data needed for testing for the end to end mobile and desktop customer experience flow.
  • Reduced confusion and ambiguity associated with the sharing of complex test data sets by creating and managing a process for capturing, centralizing and documenting the data requirements, availability of the data and usage status in Confluence.
  • Researched and tracked commitment of dependent teams and systems to ensure collaboration of all required parties in articulation of the business requirements.
  • Monitored, proactively managed and documented risks to facilitate mitigation and to ensure appropriate visibility.
  • Coordinated Legal, Risk, Compliance and Control topics for forum discussions to ensure the effective use of meeting time and proper capture of critical program impacting decisions and guidance.
  • Collected details for building out project plan resulting in improved tracking and visibility to critical deadlines and deliverables.
  • Trained team members on tools (i.e SharePoint, Agile Jira, Confluence and Jira Align) and team processes to expedite their use and adherence to enterprise change management standards.

International Student Program Manager

Bahcesehir University
Istanbul, Turkey
11.2012 - 03.2017
  • Supported the university's international strategy by building relationships and strengthening links with international employers and colleges.
  • Led staff meetings and facilitated brainstorming to generate new ideas and to update key stakeholders on current program details and milestones.
  • Closely collaborated with project members to identify and quickly address problems.
  • Demonstrated ability to perform duties with high level of professionalism, flexibility, discretion, judgment, diplomacy and tact.
  • Generated budget estimates and performed monthly reconciliation
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Optimized student educational strategies with clear advice on course choices, progression and career options.
  • Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.

Student Administration Officer

British Education Bureau
Istanbul, Turkey
02.2012 - 08.2012
  • Provide advice and support to students and staff on Faculty Degrees, student administration systems, policies, procedures and processes,
  • Handled and resolved escalated student cases.
  • Provide support and back up to other Student Administration when required.
  • Promoted overseas training programs and implemented defined marketing and sales policies.
  • Undertook additional consultant responsibilities while simultaneously executed administrative duties

Education

No Degree - Digital Marketing

San Francisco State University
San Francisco, CA

No Degree - Social Media Marketing

San Francisco State University
San Francisco, CA

Master of Science - Marketing

Bahcesehir University
ISTANBUL , TURKEY
03.2017

Bachelor of Arts - Public Relations And Publicity

Kocaeli University
KOCAELI, TURKEY
06.2009

Skills

  • Product Delivery
  • Project Management
  • Agile Scrum Methodology
  • Interpersonal Communication
  • Team Leadership
  • Strategic Planning
  • Data Analysis
  • Customer Accounts Management
  • Personnel Management
  • Search Engine Optimization
  • Event Management /Coordination
  • Logistic Management / Budgeting
  • Problem Solving
  • Schedule Management
  • Document Management
  • Microsoft Office
  • Agile Jira / Jira Align / Confluence / Safe
  • Google Applications
  • Tableau
  • Adobe Creative Suite
  • SAS Programming
  • Microsoft Project
  • Asana

Certification

Certified SAFe® 5 Product Owner/Product Manager

Issued by Scaled Agile Inc

Languages

Turkish
Native or Bilingual
English
Native or Bilingual
Spanish

Volunteering

The Breakaway - Swing Dancing in Oakland as Marketing Lead & Event Coordinator

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Either write something worth reading or do something worth writing.
Benjamin Franklin

Timeline

Director of Student Services / DSO

California Language Academy
07.2023 - 02.2024

Digital Product Delivery Coordinator

Wells Fargo
07.2021 - 07.2023

International Student Program Manager

Bahcesehir University
11.2012 - 03.2017

Student Administration Officer

British Education Bureau
02.2012 - 08.2012

No Degree - Digital Marketing

San Francisco State University

No Degree - Social Media Marketing

San Francisco State University

Master of Science - Marketing

Bahcesehir University

Bachelor of Arts - Public Relations And Publicity

Kocaeli University

Similar Profiles

CREATE PROFILE
Nilgul OzturkDigital Product Delivery Coordinator