Niliam Perez
Land O' Lakes,FL
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
5
5
years of professional experience
Work History
Customer Experience Manager
Five Below
Wesley Chapel, FL
04.2023 - Current
- Conducted regular surveys to assess customers' opinions about their experiences with the company's products or services.
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Developed customer service policies and procedures to ensure a consistent and positive experience.
Shift Manager
The Art of Shaving
Tampa, FL
01.2020 - 11.2020
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Responded quickly and effectively to emergency situations as they arose.
- Resolved conflicts between staff members in a professional manner.
Shift Manager
Payless Shoe source
Tampa , FL
01.2019 - 01.2020
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Helped employees accomplish tasks during peak periods.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Education
High School Diploma -
Hillsborough High School
Tampa, FL05-2019
Skills
- Retention management
- Customer Acquisition
- Training programs
- Customer Empathy
- Training and Onboarding
- Team Recruiting and Hiring
- Brand positioning
- Staff Monitoring
- Problem-Solving
- Performance Evaluations
Timeline
Customer Experience Manager
Five Below
04.2023 - Current
Shift Manager
The Art of Shaving
01.2020 - 11.2020
Shift Manager
Payless Shoe source
01.2019 - 01.2020
High School Diploma -
Hillsborough High School
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