Nilka Aquino
Dir of Localization Program Management
Dallas,TX
Summary
Strategic-thinking individual with a strong focus on overseeing all aspects of production. Adept at building and leading teams, coordinating production plans, and managing resources to meet tight deadlines. Proficient problem-solving skills committed to reducing costs and promoting organizational efficiency, using independent decision-making skills and sound judgment to drive company success.
Overview
16
16
years of professional experience
Work History
Director of Localization Program Management
BIG Language Solutions
12.2023 - Current
- Led and mentored project management and project coordination teams, resulting in 20%increase in on-time project delivery.
- Built cohesive teams, which led to 15% improvement in team productivity and 10% decrease in project errors.
- Successfully motivated top-tier contractors to consistently meet aggressive delivery deadlines, resulting in 25% increase in overall project efficiency.
- Organized teams considering production traffic and team's strengths
Sr. Account Director
Protranslating
12.2017 - 12.2023
- Managed the efficiency, productivity, and quality of the Web team by scheduling and monitoring workflows, which resulted in a 20% increase in on-time delivery and a 15% improvement in translation quality over the course of one year.
- Served as a liaison between the company and clients, maintaining a client satisfaction rate of over 90%.
- Supervised the performance of the Web department based on KPIs such as on-time delivery, translation quality, customer satisfaction, and revenue (vs. translation cost), leading to a 10% increase in revenue while maintaining translation costs.
- Oversaw all aspects of Project Managers, Project Coordinators (in-house and freelance), leading to a 30% improvement in project completion efficiency.
- Established continuity and redundancy within the Web team through cross-training and resource management of in-house and freelance staff, resulting in a 25% decrease in project delays.
- Strengthened productivity and capability of project coordination team by mentoring promising team members and enforcing company policies and procedures
Web Account Director
Protranslating
03.2015 - 12.2017
- Improved web translation efficiency by 25% through streamlined processes
- Increased productivity by 20% through implementation of new project management software
- Maintained client satisfaction rate of 95% through clear and effective communication
- Managed a team of project managers and coordinators, leading to a 15% increase in project turnover
- Analyzed production and profitability reports, resulting in a 10% decrease in production costs
Web Account Manager
Protranslating
06.2014 - 03.2015
- Oversaw web translations to optimize efficiency, productivity, and quality.
- Managed work schedules, analyzed departmental data, and supervised employees.
- Facilitated clear communication between company and client.
- Provided supervision for project managers and coordinators.
- Analyzed production and profitability reports, and addressed resource needs. Increased gross sales, profitability, and addressed client feedback.
QA Manager
Protranslating
03.2011 - 06.2014
- Oversaw website translation projects to ensure quality and efficiency, including managing QA staff and collaborating with project managers.
- Monitored and resolved translation issues to maintain account quality.
QC Coordinator
Protranslating
02.2010 - 01.2011
- Managed glossaries, translation guidelines, and QA processes for multiple accounts and projects.
- Proactively resolved translation issues and supervised QA editors to ensure high-quality translations.
Project Coordinator
Protranslating
10.2009 - 02.2010
- Managed existing and new projects, selected translation teams, coordinated production, and ensured quality and compliance with production workflows.
Web Page Translator / Editor / QC
Protranslating
11.2008 - 02.2009
- Translated, proofread, and edited over 500 written texts, multimedia, and website content from English to Spanish for various industries including healthcare, consumer goods, and insurance customers, among others.
Education
Bachelor of Arts - Marketing
Universidad Católica Santa María La Antigua
Panama City, PanamaSkills
- Cross-functional Collaborations
- Team Building
- Flexible Approach
- Project Management
- Staff Management
Languages
Spanish
Native or Bilingual
English
Full Professional
Software
MemoQ
Adobe
Office Suite
GSuite
Amazon Web Services
Microsoft Azure
Mondaycom
Filezilla
Timeline
Director of Localization Program Management
BIG Language Solutions
12.2023 - Current
Sr. Account Director
Protranslating
12.2017 - 12.2023
Web Account Director
Protranslating
03.2015 - 12.2017
Web Account Manager
Protranslating
06.2014 - 03.2015
QA Manager
Protranslating
03.2011 - 06.2014
QC Coordinator
Protranslating
02.2010 - 01.2011
Project Coordinator
Protranslating
10.2009 - 02.2010
Web Page Translator / Editor / QC
Protranslating
11.2008 - 02.2009
Bachelor of Arts - Marketing
Universidad Católica Santa María La Antigua
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