Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nilka Colon Cordero

Springfield,USA

Summary

To obtain a position to participate and collaborate with my experience, skills, knowledge and personal skills in achieving the objectives of the company and continue my professional development. Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

5
5
years of professional experience

Work History

Office Manager

Children & Family Dentistry & Braces-Massachusetts
02.2023 - Current
  • Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
  • Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
  • Maintained confidential employee records, ensuring compliance with privacy regulations
  • Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
  • Prepared reports on office expenses, budget variances, and operational performance for senior management review
  • Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
  • Developed and implemented efficient filing systems to improve document organization and retrieval
  • Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by XX%
  • Implemented new software systems for project management, resulting in improved team collaboration and productivity
  • Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
  • Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
  • Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
  • Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/subcontractors in a professional manner
  • Streamlined the invoice processing system by implementing an automated software solution resulting in a XX% reduction in processing time
  • Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks
  • Improved customer satisfaction ratings by implementing a feedback system that resulted in an increase of XX% positive reviews
  • Reduced paper usage by XX% through the implementation of digital documentation processes
  • Implemented a comprehensive disaster recovery plan that ensured minimal disruption during unforeseen events
  • Spearheaded the transition to a paperless office environment, resulting in significant cost savings and improved sustainability
  • Developed and implemented employee recognition programs to boost morale and increase employee engagement
  • Implemented new onboarding procedures that reduced training time by XX% while maintaining high-quality standards
  • Managed the office budget, tracking expenses and identifying areas for cost-saving measures
  • Collaborated with HR department to ensure compliance with employment laws/regulations and maintain accurate personnel records
  • Increased office efficiency by implementing a centralized digital document management system
  • Led cross-functional teams in the successful implementation of process improvement initiatives resulting in XX% reduction in operational costs
  • Developed and executed strategies to improve workflow efficiency, resulting in a XX% increase in overall productivity
  • Improved customer service levels by implementing standardized response protocols resulting in an XX% decrease in average resolution time
  • Streamlined communication channels between departments through the implementation of collaborative software tools
  • Identified opportunities for automation within administrative processes resulting in a XX% decrease in manual workload
  • Increased office supply inventory accuracy by implementing barcode scanning technology reducing errors by XX%
  • Mentored junior administrative staff members providing guidance on best practices and professional development opportunities
  • Conducted regular audits of office procedures ensuring compliance with industry regulations
  • Served as point of contact for building maintenance issues coordinating repairs promptly
  • Instituted regular staff meetings to enhance communication flow across departments improving interdepartmental collaboration

Assistant Manager

Children & Family Dentistry & Braces-Massachusetts
08.2022 - Current
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
  • Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
  • Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
  • Created training materials and conducted training sessions for new hires on company policies and procedures
  • Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
  • Collaborated with the management team to develop and implement operational policies and procedures
  • Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
  • Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
  • Conducted regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives
  • Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
  • Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
  • Achieved consistently high scores on mystery shopper evaluations by delivering exceptional service standards at all times
  • Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
  • Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
  • Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
  • Implemented cross-training initiatives among team members to enhance flexibility and ensure efficient operations during peak periods

Office Administrator

Children & Family Dentistry & Braces-Massachusetts
08.2020 - Current
  • Maintained office supplies inventory by checking stock levels and placing orders as needed
  • Coordinated travel arrangements for executives and staff members, ensuring timely bookings and cost-effective options
  • Assisted in the preparation of reports, presentations, and correspondence for senior management
  • Implemented an efficient filing system that improved document retrieval time by XX%
  • Scheduled appointments and maintained calendars for multiple team members
  • Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings
  • Assisted with event planning/coordination (e.g., holiday parties, fundraisers)
  • Tracked inventory of office supplies and ordered new materials as needed
  • Trained new administrative staff members on office procedures and protocols
  • Provided excellent customer service by promptly addressing inquiries or issues from clients/customers
  • Maintained confidentiality of sensitive information at all times in accordance with company policies/regulations
  • Prepared reports, presentations, and other business documents as requested by management team
  • Created and maintained electronic filing system to ensure easy access to important documents
  • Maintained accurate records of office expenses/budgets
  • Responded promptly to customer inquiries or complaints via email or phone call in a professional manner
  • Scheduled appointments and maintained calendars for multiple team members
  • Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings
  • Coordinated travel arrangements for executives and staff members, ensuring timely bookings and cost-effective options
  • Developed effective communication channels between different departments to enhance workflow efficiency
  • Provided administrative support during budget planning process by compiling data and generating financial reports
  • Responded promptly to customer inquiries or complaints via email or phone call in a professional manner
  • Coordinated logistics for client meetings including booking conference rooms, ordering catering services when necessary
  • Managed office calendar, scheduling appointments and meetings for staff members
  • Assisted with onboarding of new employees; prepared necessary paperwork and facilitated orientation process
  • Scheduled appointments/meetings for executives; managed their calendars

Education

GED -

PUERTO RICO INSTITUTE
San Juan, PR
05.2010

Skills

  • Office management
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Languages

Spanish - Expert
English - Fluent

Timeline

Office Manager

Children & Family Dentistry & Braces-Massachusetts
02.2023 - Current

Assistant Manager

Children & Family Dentistry & Braces-Massachusetts
08.2022 - Current

Office Administrator

Children & Family Dentistry & Braces-Massachusetts
08.2020 - Current

GED -

PUERTO RICO INSTITUTE

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Nilka Colon Cordero