Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nilou Anderson

Holt

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

25
25
years of professional experience

Work History

Practice Support Assistant

Bronson Hospital
Kalamazoo
11.2023 - 07.2024
  • Handled incoming calls, addressing inquiries, and directing them appropriately in a professional manner.
  • Coordinated communication between patients and healthcare providers efficiently.
  • Managed appointment scheduling(using EPIC), tests and referrals for various providers.
  • Greeting patients, accurate registration, and patient confirmation, guarantor demographics, and insurance information.
  • Confidentiality of medical information.
  • Maintained cleanliness and organization of the support workspace daily.
  • Monitored supplies inventory, ensuring adequate materials were available for staff.
  • Opening and closing practice office.

Real Estate Agent

RE/MAX
Portage
06.2019 - 05.2020
  • Assisted clients in finding suitable properties based on their needs.
  • Worked to build strong relationships with clients.
  • Conducted property showings and provided detailed information to potential buyers.
  • Created listings for properties using marketing tools and platforms.
  • Prepared documents and contracts for property transactions and agreements.
  • Supported open house events by organizing materials and guiding visitors.
  • Maintained updated knowledge of local real estate markets.
  • Responded promptly to client inquiries via phone or email.
  • Managed real estate transactions from initiation to closing.
  • Provided guidance to clients throughout the entire buying or selling process.
  • Prepared comparative market analysis to estimate properties' value.
  • Ensured all transactions followed state laws regarding real estate practices.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
  • Managed sales pipeline by actively following up with prospects and hot leads.

Table Games Dealer

Firekeepers Casino
Battle Creek
09.2012 - 04.2018
  • Dealt cards for various table games with precision and attention to detail.
  • Ensured compliance with gaming regulations and casino policies during play.
  • Monitored player behavior to maintain a friendly and safe gaming environment.
  • Managed chip transactions and payouts accurately throughout gaming sessions.
  • Participated in training sessions to learn new games and casino procedures promptly.
  • Maintained a positive attitude and professional demeanor during shifts.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Assisted new players with understanding game rules and procedures.
  • Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Provided friendly customer service to guests at the casino table games area.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.

Hostess and Waitess

Strongbow Inn
Valparaiso
05.2007 - 07.2012
  • Welcomed guests and managed seating arrangements to ensure smooth dining experiences.
  • Assisted servers by delivering menus and taking initial drink orders promptly.
  • Answered phone calls, providing information on reservations and menu options.
  • Coordinated with kitchen staff to communicate special requests or dietary restrictions.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided menus to customers and answered questions regarding menu items.
  • Maintained cleanliness and organization of tables and dining areas.

Store Manager

Carol's Hallmark
Valparaiso
08.1999 - 05.2010
  • Managed daily store operations and ensured smooth customer service.
  • Assisted customers in selecting gifts and provided product information.
  • Trained new staff on store policies and customer interaction techniques.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Education

Certificate - Medical Terminology Certificate

Rice University
Houston, TX
09-2022

BBA - Real Estate

Real Estate Express
Online
06-2018

Associate of Applied Science - Cosmetology

Don Roberts Beauty School
Valparaiso, IN
06-2008

BBA - Organizational Leadership And Supervision

Purdue University
West Lafayette, IN
01-2005

Skills

  • EPIC charting
  • Microsoft Word, Excel, and PowerPoint
  • Customer relationship management
  • Strong organization
  • Problem-solving
  • Time management abilities
  • Moral active listener
  • Effective communication

Languages

English
Native/ Bilingual
Farsi
Native/ Bilingual

Timeline

Practice Support Assistant

Bronson Hospital
11.2023 - 07.2024

Real Estate Agent

RE/MAX
06.2019 - 05.2020

Table Games Dealer

Firekeepers Casino
09.2012 - 04.2018

Hostess and Waitess

Strongbow Inn
05.2007 - 07.2012

Store Manager

Carol's Hallmark
08.1999 - 05.2010

Certificate - Medical Terminology Certificate

Rice University

BBA - Real Estate

Real Estate Express

Associate of Applied Science - Cosmetology

Don Roberts Beauty School

BBA - Organizational Leadership And Supervision

Purdue University

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