Nilloufar Salehpour
Roseville,California
Summary
Highly detail-oriented Reporting Analyst with 5 years of experience in data analysis, reporting and visualization in worker's compensation law firm. Proficient in Excel, SQL, Power BI and statistical modeling.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data Analyst
Laughlin Falbo Levy & Moresi
Concord, CA
06.2019 - Current
- Develop and maintain dashboards, reports, and data visualization for non-technical stakeholders, both internal and external, including insurance companies. Ensure data accuracy, integrity, and consistency across multiple sources.
- Collaborate with cross-functional teams, including Accounting and Finance, Billing and Collections, Firm Partner Managers, Marketing, and HR, to provide analytical support.
- Generate internal monthly report and quarterly report to track key performance indicators (KPIs).
- Generate reports to update the firm's monthly financial package, forecast, and budget.
- Automated creating MS-Word documents on Perfect Law software using MS-Word merge fields to auto-populate data from the database.
- Create and update MS-SharePoint web pages with client guidelines, forms and documents for internal use.
- Generate end-of-month pre-bills for partners' review, ensuring compliance with firm policies.
IT Support Specialist
Laughlin, Falbo Levi & Moresi
Concord, CA
07.2018 - 07.2019
- Provided technical support and troubleshooting services for hardware, software, and network issues, ensuring seamless operations for 500+ users. Resolved 95% of support tickets within SLA, improving overall customer satisfaction.
IT Support Specialist
Sedona Technologies Government Services
Oakland, CA
07.2017 - 07.2018
- Delivered timely and effective technical support for desktop, laptop, and mobile devices, resolving complex hardware and software issues. Utilized problem-solving skills to reduce support ticket resolution time.
IT Support Specialist
Behrouz Food Industries
Tehran, Iran
07.2012 - 11.2016
- Provided technical support for software, hardware, and network connectivity. Administered and supported Microsoft Active Directory, Exchange, and Office environments. Delivered technical training and guidance to end users.
Education
Associate of Science - Computer Software Engineering
Azad University of Science
Tehran, Iran07-2012
Skills
- Data validation
- Data visualization and presentations
- SQL
- Excel expertise
- Financial reporting and analysis
- Billing and accounting
Certification
- Microsoft SQL Server New Horizon
- CompTIA Network+
Timeline
Data Analyst
Laughlin Falbo Levy & Moresi
06.2019 - Current
IT Support Specialist
Laughlin, Falbo Levi & Moresi
07.2018 - 07.2019
IT Support Specialist
Sedona Technologies Government Services
07.2017 - 07.2018
IT Support Specialist
Behrouz Food Industries
07.2012 - 11.2016
- Microsoft SQL Server New Horizon
- CompTIA Network+
Associate of Science - Computer Software Engineering
Azad University of Science
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