Niloufar Torkamani
McKinney,TX
Summary
Accomplished professional with over 21 years of diverse experience in management, customer service, and international operations across the healthcare, wellness, and tourism industries. Proven track record of leading high-performing teams, managing large-scale projects, and delivering exceptional client experiences. Successfully launched wellness centers and became one of the first distributors of Sports Arts in Turkey. Recognized for building strong, lasting relationships across multicultural environments and driving operational excellence. Adaptable, results-oriented, and skilled in navigating complex challenges to achieve business growth and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Operations Manager and Coordinator
Fabrique Club
09.2017 - 03.2024
- Managed daily club operations, including inventory and staff
- Ensured excellent customer experiences to promote loyalty
- Trained staff and helped them meet sales and service goals
- Improved operations to increase efficiency and cut costs
Bookkeeper and Sales Specialist
Fabrique Club
04.2015 - 08.2017
- Managed financial records and payroll
- Led the sales team, meeting sales targets
- Provided customer service and handled customer complaints
- Trained new staff and helped develop their skills
- Analyzed financial data to improve profits
Guest Relations Specialist
Fabrique Club
09.2014 - 03.2015
- Delivered great customer service to local and international guests
- Managed reservations and worked with other teams for smooth service
- Built strong relationships with customers to encourage repeat business
Operations Manager and Accountant
Psychology Hospital
08.2003 - 06.2014
- Managed daily finances and ensured accurate reporting
- Organized staff schedules and improved workflows
- Developed cost-saving plans to reduce expenses
- Worked with doctors and staff to improve hospital operations
- Ensured compliance with healthcare regulations
Education
Bachelor's - Accounting
Shiraz University
Shiraz,İran02-2009
Skills
- Customer Service
- Sales and Upselling
- Team Management
- Multitasking
- Cross-Cultural Communication
- Microsoft Word and Excel
- Financial Management
- Inventory Management
Additional Information
Authorized to work in the U.S., Quick to learn new tasks and adapt to changes, Strong communication and problem-solving skills
Timeline
Operations Manager and Coordinator
Fabrique Club
09.2017 - 03.2024
Bookkeeper and Sales Specialist
Fabrique Club
04.2015 - 08.2017
Guest Relations Specialist
Fabrique Club
09.2014 - 03.2015
Operations Manager and Accountant
Psychology Hospital
08.2003 - 06.2014
Bachelor's - Accounting
Shiraz University
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