Nilsa Almonte

The Store Supervisor is responsible for providing an operationally sound and legendary experience to Customers by supervising the teller and platform teams in the absence of the Sales and Service Manager/Assistant Store Manager.This job provides ongoing coaching and models Guiding Principles to ensure Legendary Customer Service is experienced by all Customers at every interaction.

• Accountable for achieving overall Legendary Customer experience inStore
• Ensures team members fully complete required Training prior to servicing Customers
• Leads operational standards of Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety
• Leads by example and coaches team members to focus on Customer experience, by having needs-based conversations and offering financial solutions to meet Customers’ needs
• Partners with Store Leadership to achieve both Store and individual performance metrics
• Responsible for making sound decisions and timely problem resolution
• Provides supervision/coaching/mentoring of Teller and Platform staff to positively reinforce behavior and assists with staff development planning
• Is flexible to move between platform and teller line and is able to prioritize needs of both
• Primarily works in assigned Retail Store. Occasional travel required for Classroom Training, On-the-Job Training and Regional meetings
• Approves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact Store financial results

The Customer Service Representative I delivers a legendary Customer Experience while providing solutions and referrals for TD products and services to new and existing Customers.

• Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store
• Conducts needs-based conversations and offers financial solutions to meet our Customers’ needs
• Makes quality referrals to appropriate partners
• Responsible for meeting individual performance metrics
• Responsible for making sound decisions and timely problem resolution
• Proactively reaches out to Customers to deepen relationships through needs-based conversations
• Performs a broad range of tasks of varying complexity and scope
• Participates in opening and closing Store procedures
• Opens accounts and related services
• Originates loan applications, prepares documents and conducts loan closings