Nilsa Guerrero

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Excelled in every store position and regularly backed up front-line staff.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Exercised composure under pressure and in escalated customer service scenarios.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Tracked receipts, employee hours, and inventory movements.
• Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
• Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
• Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
• Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
• Scheduled staff to establish adequate coverage during peak business hours.
• Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
• Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
• Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
• Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
• Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
• Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
• Optimized shift operations to meet and exceed sales targets without compromising on service quality.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Promoted a positive work environment through effective communication and teamwork among staff members.
• Assisted other team members to achieve goals.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
• Trained new team members on procedures, customer service, and sales techniques.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.
• Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
• Became familiar with products to answer questions and make suggestions.
• Operated cash register to ring up final bill and process various forms of payment.
• Prepared products following restaurant, health, and safety standards and procedures.
• Assisted in reducing wait times by efficiently managing customer queues during peak hours.
• Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
• Stocked shelves to organize aisles in assigned department.
• Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
• Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
• Fostered positive team environment by assisting coworkers during rush periods.
• Enhanced customer experiences by quickly addressing and resolving complaints.
• Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
• Supported training of new crew members, leading to more efficient onboarding process.
• Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
• Improved team morale, leading to increased productivity and reduced turnover.
• Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.

Team leader, machine operator

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Promoted a positive work environment through effective communication and teamwork among staff members.
• Assisted other team members to achieve goals.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.