Summary
Overview
Work History
Education
Skills
Certification
Personal Information
AssistantManager
Nilsa-Rae Ross

Nilsa-Rae Ross

Merchandiser/Stocker
Memphis,TN

Summary

Diligent, determined, and detail-oriented stocker & merchandiser organized in handling materials, counting stock and distributing items. Flexes smoothly between different back-end and customer-facing requirements. Extensive experience in various roles provide faster learning accompanied by a proven track record of promoting positive outcomes and performance through effective communication, organizational skills, and a commitment to continuous improvement. Possesses a strong background in customer service, and quality assurance/control, with a focus on delivering exceptional results in fast-paced environments. Proficient in a range of software applications, including QuickBooks, nearly all things Microsoft, POS systems, and most importantly, those currently being used with your organization. Skilled in time, project, and conflict management, in addition to team leadership and building. Collaborates harmoniously, committed to completion of assigned tasks as well as consistently exceeding expectations. Open to feedback regarding areas for improvement, suggestions, or simply exchanging ideas. Dedicated to continuous improvement in and outside the workplace believing everyone has space for betterment, but not everyone has the capacity. Possesses the integrity and discipline to work independently, with or without supervision, and remain on task, avoid distractions, and demonstrate proper time management and decision making abilities. With fluidity, introductions into new environments, work flows, and amongst new people become seamless and turbulence free due to a fairly reserved, attentive individual who knows it's easier to be taught when you're quiet enough to hear what's being said. Knowledgeable [Desired Position] with strong background in maintaining efficient stock levels and organizing inventory. Successfully supported retail operations by ensuring timely restocking of shelves and neat presentation of products. Demonstrated reliability and attention to detail in stock management and collaboration with team members.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Stocker/Merchandiser

Restaurant Depot
11 2022 - Current
  • Company Overview: Restaurant Depot is a wholesale cash-and-carry foodservice supplier serving independent restaurants and food businesses across the United States
  • Maintained cleanliness and safety standards to provide a pleasant, hazard-free shopping experience for customers
  • Ensure proper rotation of stock: first in first out with perishibles, customer demand with non-perishibles; and plentiful supply (actual or appearancewise) at all times
  • Assist customers as needed
  • Assisted in the onboarding process for new employees, providing them with essential training on safety and proper stocking and merchandising procedures
  • Received extensive specialized training on merchandising when hired in 2022. This training is no longer provided to new hires.
  • Worked in the produce department, the freezer, receiving, front end, and floor departments as needed

Administrative & General Construction Assistant

Clement Property Preservation, LLC
01 2023 - 12 2023
  • Company Overview: Clement Property Preservation, LLC is a small business specializing in property management and preservation services tailored for residential and commercial properties
  • Developed and maintained strong relationships with customers to promote repeat business and referrals, elevating company reputation
  • Performed research and analysis tasks to support construction projects
  • Completed basic construction tasks, including cleanup, loading, and unloading of equipment and materials, and other duties as needed
  • Maintained an organized filing system for both physical and digital records, enabling easy access to important documents and enhancing the accuracy of bids, contracts, and documentation
  • Enhanced efficiency by managing incoming calls, directing inquiries, scheduling,and maintaining a smooth information flow.
  • Contributed to a positive company image with outstanding customer service skills, greeting visitors warmly and promptly addressing their needs or concerns.
  • Boosted client satisfaction with prompt and professional responses to phone and email inquiries, addressing concerns efficiently.
  • Developed positive relationships with vendors by communicating clearly about needs and expectations while negotiating favorable terms for products or services.
  • Handled confidential correspondence discreetly while adhering to strict privacy guidelines regarding sensitive information protection.

Quality Assurance Trainer

Warren Oil Company, Inc.
11 2019 - 11 2022
  • Company Overview: Warren Oil Company, Inc. is a leading provider of high-quality lubricants and oils, serving the industry for over 30 years
  • Set the bar high by establishing and maintaining an error-free shipment inspection record the entire time as an inspector
  • Assisted in recruiting top talent for the QA department by conducting interviews and evaluating candidates based on relevant skill sets.
  • Increased efficiency in the QA process by providing clear guidelines, expectations, and feedback to team members.
  • Enhanced employee performance through effective quality assurance training and coaching sessions.
  • Achieved consistent high-quality outcomes__by collaborating with other departments__to integrate__QA principles throughout the organization.
  • Trained and mentored 10 new personnel hired to fulfill various roles.
  • Established and maintained quality control standards.

Quality Inspector

Landau Uniforms
05.2019 - 10.2019
  • Visual inspection of garments for defects, sewing errors, or other flaws as determined by a work order
  • Document findings, if any, on forms included with work order resolve quality violation, if possible, or complete paperwork & send to the appropriate area for resolution
  • Maintain accurate records of inspections and findings
  • Performed visual and dimensional inspections on finished products to verify conformance to customer requirements
  • Utilized precision measuring instruments to perform precise measurements
  • Implemented quality control procedures and protocols to identify defects or deviations from established standards
  • Executed fabric tests or stain removal using specialized equipment, instruments, and /or chemicals
  • Complete and attach all related documentation/reports of results and forward to the next department

General Laborer & Construction Assistant

Elrod Construction
04.2017 - 06.2018
  • Basic construction tasks under the supervision of the crew lead
  • General cleanup and organization of sites
  • Followed safety protocols and guidelines to ensure a secure work environment
  • Loading and unloading of materials and equipment
  • Routinely inspect & maintain tools & equipment

Personal Care Assistant

A Place Called Home, LLC
02.2014 - 01.2017
  • Provided personal care assistance to individuals in need
  • Assisted with daily activities such as bathing, dressing, and meal preparation
  • Administered medication and monitored health conditions
  • Supported individuals with mobility and transportation needs
  • Ensured a clean and safe living environment for clients
  • Documented and reported any changes in clients' health or behavior
  • Provided emotional support and companionship to clients
  • Assisted with household chores and errands
  • Maintained confidentiality and respected clients' privacy

Substitute Teacher K-12

Haywood County Board of Education
11.2007 - 02.2015
  • Supporting educators in Haywood County filling their absences on PRN basis for predetermined or undetermined time periods
  • Requires availability with little to no advance notice
  • All inclusive grade ranging from Kindergarten to 12th grade
  • Ability to facilitate using teachers plan if available or freestyle facilitation
  • Must be able to maintain order amongst up to 30 children or teens
  • Recognize and resist 'the substitute treatment'

Assistant Manager

Flash Market Convenience Stores
01.2009 - 02.2014
  • Assisted in managing daily operations of Flash Market Convenience Stores
  • Provided support to the store manager in achieving sales and profit goals
  • Supervised and trained store associates to ensure efficient and friendly customer service
  • Assumed responsibility for inventory management and ordering of products
  • Handled customer complaints and resolved issues in a timely manner
  • Performed cash handling and reconciliations accurately and securely
  • Ensured compliance with company policies and procedures
  • Contributed to the overall success and growth of Flash Market Convenience Stores

Merchandising Specialist

Books-A-Million
05.2008 - 12.2009
  • Implement visual merchandising standards
  • Create eye-catching displays
  • Ensure proper signage and labeling
  • Coordinate store layout changes
  • Assist in planning promotional events

Customer Service/Sales & POS Authorizations

Citibank (Call Center)
10.2004 - 11.2007
  • Providing exceptional customer service and sales support to clients
  • Maintaining a thorough understanding of Citibank products and services
  • Effectively communicating and presenting product information to customers
  • Building and maintaining positive customer relationships
  • Assisting customers with their financial needs and inquiries
  • Resolving customer complaints and issues in a professional manner
  • Keeping accurate records of customer interactions and transactions
  • Continuously updating product knowledge to provide accurate information to customers
  • Meeting or exceeding sales targets and quotas

Inside Sales Account Executive

UPS (Call Center)
03.2003 - 10.2004
  • Started as a Tracking Agent providing support to inbound callers regarding shipment updates & delivery status
  • Resolve any delivery related issues or concerns
  • Selected to participate in the first class of Inside Sales Account Executives & begin implementation of the new service program assigned to national accounts
  • Developed & maintained relationships with existing national accounts
  • Analyze account-specific trends to determine which shipping solutions work best for that company
  • Gain additional volume, add higher service levels, etc.
  • If needed, use leveraging to gain additional business
  • Maintained accurate records of sales activities, customer interactions, and deals closed
  • Achieved sales targets and objectives within the assigned time period

Customer Service/Sales Representative

Ameritech Cellular
01.1996 - 12.1998
  • Assist cellular customers with directory assistance services
  • Recommend products and services during calls
  • Express gratitude for their business

Education

Certificate in Phlebotomist - Phlebotomy Technician

University of Tennessee-Martin / Jackson State Community College
Jackson, TN
01.2010

Some college - English Education

Bennett College for Women
Greensboro, NC
05.2002

Skills

  • Collaborative work
  • Independent work
  • Written communication
  • Verbal communication
  • Time management
  • Continuous improvement
  • Professionalism
  • Organizational skills
  • Adaptability
  • Flexibility
  • Results driven
  • Focused

Certification

Certified Phlebotomy Technician, 01/01/10, Present

Personal Information

  • Authorized To Work in the United States
  • Available to start IMMEDIATELY!
  • "The Jane," of all trades summarizes my wide variety of skills, work experiences, the people, and the places I've worked
  • Attitude: if my attitude determines my altitude, I'm an astronaut!
  • Adaptable: the environment, the job duties, the co-workers, the customers...the variables don't matter when I'm the common denominator. My likes and dislikes are reserved for my personal time.
  • Flexible: availability includes weekdays/nights, weekends, holidays, overtime, any shift (no scheduling preferences)
  • Aesthetics & accuracy, beauty & brains: committed to work that is presentable and correct. Not only will it look nice, it will also provide information (pricing, updates, changes, etc.) that is accurate. I make every attempt to ensure the truth is conveyed and understood.
  • Integrity & transparency: The truth may not always sound good, but it's always easy to remember. I give what I'd like to receive & I'm an open book. I welcome feedback because it promotes improvement. Any questions, concerns, or if you'd like more information, please, don't hesitate to contact me!