NILSA RIVERA
EL PORTAL,FL
Summary
Proven to enhance guest experiences and team efficiency at Loews Miami Beach Hotel, excel in multitasking and exceptional customer service. My expertise includes cash handling and innovative cocktail creation, significantly contributing to a positive dining atmosphere. Skilled in conflict resolution and staff training, consistently lead by example, promoting high-quality service standards.
Overview
9
9
years of professional experience
Work History
Server/Banquet Bartender
Loews Miami Beach Hotel
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set up glassware, liquor, and other necessary supplies for special events.
- Upheld legal compliance regarding alcohol consumption by checking identification of patrons before serving alcoholic beverages.
- Handled emergency situations calmly and efficiently such as spills or broken glassware incidents without disrupting overall event flow or guest enjoyment levels.
Bartender
Tigertale & Mary by Michael Schwartz
05.2019 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
The St. Regis Bal Harbour Resort
03.2018 - 05.2019
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
Bartender/Shift Supervisor
The Corner Bar
03.2016 - 06.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Motivated staff to perform at peak efficiency and quality.
Education
Associate of Arts - Fine Arts
Academy of Art University
San Francisco, CA05.2012
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling and POS systems
- Guest Engagement
- Speed and efficiency
- Mixology
- Knowledge of beer, wine, and spirits
Languages
Spanish
Native or Bilingual
Timeline
Server/Banquet Bartender
Loews Miami Beach Hotel
04.2021 - Current
Bartender
Tigertale & Mary by Michael Schwartz
05.2019 - 02.2020
Bartender
The St. Regis Bal Harbour Resort
03.2018 - 05.2019
Bartender/Shift Supervisor
The Corner Bar
03.2016 - 06.2017
Associate of Arts - Fine Arts
Academy of Art University
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