Nilsa Ware
Brooklyn,NY
Summary
Highly experienced and reliable Senior Executive Administrator with a strong background in finance, boasting over 25 years of proven success. Demonstrates exceptional leadership and organizational skills, enabling seamless collaboration with traders and clients to facilitate efficient trade closure through timely information submission. Consistently achieving daily operational goals. Dedicated to maximizing executive productivity by delivering exceptional service and effectively coordinating team activities.
Overview
26
26
years of professional experience
Work History
Executive Assistant
Santander Bank Us
New York, NY
03.2024 - Current
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Monitored incoming emails and responded accordingly in a timely manner.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Greeted visitors warmly upon arrival at the office premises.
- Developed effective filing systems for easy retrieval of information when needed.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Set up meeting and event logistics for senior management and updated calendars.
- Managed and tracked expenses to meet company budget requirements.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Oversaw inventory control processes ensuring availability of supplies at all times.
Executive Assistant
Credit Suisse Securities
New York, NY
12.2006 - 09.2023
- Provide support for over 60 team members: traders, sales reps, attorneys, research, and compliance; fielding 25-35 calls daily
- Maintain company confidence and protected business operations by keeping sensitive information confidential
- Coordinate meetings and work schedules for staff teams
- Make travel arrangements to provide executives seamless and travel policy-approved business trips
- Manage and track expenses to meet company budget requirements
- Tackle and address top-level, high-priority issues with professional administrative discretion
- Screen phone calls for executives to instantly identify priority clients and filter out spam calls
- Order catering or restaurant delivery to offer food and beverages to meeting and conference attendees
- Relay messages, retrieve reports and print documents for co-workers to assist with office workflow
- Maintain 48-hour contract-to-close time through customer service to leads
- Maintain 72-hour completion for team expense reporting
- Meeting scheduling and coordination for 10-20 meetings per month (average)
- Manage and ensure travel compliance for 50+ complex domestic and international trips annually
- Collaborate with facilities and IT to onboard new hires with workspaces, equipment, and systems
- Improve process of data entry for Customer Relationship Management (500+ high-profile clients) by streamlining the number of required fields
- Raised $200,000+ for beneficiary organizations through collaboration with Credit Suisse Americas Foundation
- Following 9/11/01: Collaborated with Global Operations Head, team members, and other departments to relocate 700 employees from former offices at 5 World Trade Center to current location, 11 Madison Avenue
- Coordinated 15 prestigious events for 1,400+ employees and clients
Operations Assistant
Credit Suisse Securities
New York, NY
06.1999 - 12.2006
- Maintained and processed 40% of the syndicated loan deals on the par and distressed loan trading desk
- Processed 24 trades (average) daily, ensuring proper flow of funds through Loan IQ
- Assisted with reconciliation for 4 of the 10 warehouses that Credit Suisse managed
- Solved outstanding discrepancies with other agent banks and deal administrators to ensure correct balances for accounting purposes
- Reviewed customer transactions and accounts to confirm accuracy and legitimacy
- Distributed trade-related information to custodians and promptly resolved discrepancies
- Identified internal problems and recommended solutions to upper management
Education
Master of Business Administration (MBA) - Business Administration And Management
St. Joseph’s University
Brooklyn, NY05.2016
Bachelor of Arts - Business Administration
St. Joseph's University
Brooklyn, NY05.2015
Skills
- Microsoft Office, Teams, and Zoom
- Calendar Management
- Strategic Travel Coordination
- Extensive Expense Reporting
- Invoice Reconciliation, Processing and Coding
- Global Travel Management Tool (GATE)
- Global Event Approval Tool (GEAT)
- Bloomberg Terminal
- Office Management
- Effective Communication
- Expense Reporting
- Ability to multi-task, react and think quickly
- Self-starter with strong sense of ownership and involvement
- Ability to effectively interact with senior level management both internally and with external clients
Timeline
Executive Assistant
Santander Bank Us
03.2024 - Current
Executive Assistant
Credit Suisse Securities
12.2006 - 09.2023
Operations Assistant
Credit Suisse Securities
06.1999 - 12.2006
Master of Business Administration (MBA) - Business Administration And Management
St. Joseph’s University
Bachelor of Arts - Business Administration
St. Joseph's University
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