Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Nilson Bernal

Nilson Bernal

Davie,United States

Summary

Extensive Independent Luxury & Lifestyle experience Over 28 years in hospitality operations leadership delivering consistent strong results; multiple diverse experiences serve to strengthen a candidate’s profile. Success in team selection, situational leadership, motivation, leading change, team building and accountability to achieve breakthrough performance across the organization. Strong capability to analyze information, understand and identify opportunities for improvement and lead others to successfully act on identified opportunities. Strong organizational and problem-solving skills along with an ability to prioritize work to achieve maximum performance from available resources. Thorough understanding of best practices in hospitality operations and capability to conduct these differing disciplines in a common strategy to maximize performance in a group of disparate properties. Excellent communication skills and ability to marshal resources to achieve company goals and objectives. Willing to relocate: Anywhere.

Overview

30
30
years of professional experience

Work History

AGM

Wyndham Hotels & Resorts - Rore Investments
02.2023 - Current
  • As AGM, oversee hotel operations to ensure a safe, comfortable environment for guests to enjoy and where team can excel
  • Get out from behind the desk to observe guest experiences and team interactions
  • When complications surface – and they will – make it right for our guest and open channels for team
  • Build and Foster Front Office Team
  • Create an environment that’s engaging, where motivated people want to join, learn, do their best, and advance
  • Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle
  • Team up with Sales
  • Brainstorm and implement occupancy and revenue boosting strategies
  • Keep a pulse on operational and financial performance
  • Actively participate in the budget process, and accurately forecast for optimal team and supply levels, maximum flow-through, and exceptional guest experience
  • Act as Manager on Duty when duty calls.

Advisor Hospitality

02.2023 - Current
  • Benchmark Hospitality Advisors is a national hospitality M&A advisory firm armed with over 40 years of experience in all aspects of the hospitality industry
  • The advisory team offers nationwide advisory services from luxury full-service, mid to upscale hotels, select and full-service hotels, single assets to package portfolios
  • We provide underwriting valuations, market comp analysis, market data, feasibility study services, M&A services for single to large portfolio assets, identifying value-add opportunities, and acquisition opportunities for off-market properties
  • Talk with an advisor today to discuss your competitive edge in maximizing a sale value or your acquisition criteria
  • The business of facilitating and advising clients in the merger and acquisition of business and real estate investments nationwide including general real estate investments, hospitality, and any future specialty real estate class
  • The Advisor has knowledge, experience, and expertise in advising clients in real estate investments which shall enable the Company to operate its Business successfully and profitably.

Area Assistant Director of Operation

Marriott International
09.2022 - 02.2023
  • Assistant Director of Operations, responsible for achieving profit and revenue objectives, exceeding guest satisfaction benchmarking and service recovery mitigation, enforcing policies and procedures, and developing high-performance teams who possess the talent necessary to drive operational and property success
  • In this role, you will work very closely with the Director of Operations, general managers, hotel owners, and other possible stakeholders
  • Be responsible for sourcing, onboarding, training, managing, and retaining employees at our properties in various regions
  • In addition, you will be responsible for coaching and counseling employees, monitoring employee productivity, marketing the property to increase revenue, inspecting buildings, ensuring properties are providing a clean and safe environment for employees and guests, and assuring customer satisfaction
  • Be responsible for diligent observations regarding service issues and for directing employees to execute solutions
  • Support hotel staff in developing goals, providing them with constructive feedback, identifying future leadership, and maintaining a motivating, positive work environment holding team members accountable for results.
  • Actively monitor purchase orders for best price and value, maintain vendor, inventory, and purchase order records, and compile, review, and submit approved invoices to accounting for payment processing.
  • Direct property operation in the General Manager's absence.
  • Performs other duties, as assigned, to meet business needs.

Co-Founder and CEO

BYM School
01.2020 - Dec2023
  • Started digital online knowledge platform for the hospitality industry designed to help hospitality businesses increase efficiency in their management and results
  • The Platform delivery the training for all departments the consolidate a hotels and resorts.

Executive Housekeeping Supervisor

Ocean Sky Hotel & Resort
08.2021 - 08.2022
  • Monitor all the daily operations of the housekeeping department, including the cleanliness of all guestrooms and public areas daily
  • Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction
  • Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies
  • Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
  • Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed

President & CEO

Jurema Águas Quentes
04.2018 - 01.2020
  • Oversaw the entire restructuring of company’s financial, administrative, and customer service operations, transitioning from a family business to a competitive corporate business.
  • Managed the design and implementation of new branding aspects for the company, aiming for more innovative and modern logos and communication assets aligned with strategic goals.
  • Coordinated all project phases of the construction of a new resort complex.
  • Directed the design of marketing and commercial programs to leverage profitability and guest acquisition results.
  • Facilitated the deployment of multidisciplinary projects while supervising budgeting operations and project deliverables.
  • Led the conception, development, and consolidation of sustainable operations and practices within hotels’ facilities.
  • Led the development and implementation and consolidation of the overall organization’s strategy.
  • Represent the organization for civic and professional association responsibilities and activities in the local community the state and at the national level.
  • Implementing and launched a time share in the company.
  • Created and developed a recognized tourist destination in the Country and Latin America.
  • Leadership over 500 employees and executive board.
  • Responsible for creating a culture of learning and training to help enhance and grow the skills and abilities of employees the transition to a business corporate.
  • Led to establish a highly motivating work environment and create innovative approaches to improvement.
  • Skill to work under pressure.
  • Strong decision making ability.

Director of Operations

South Division Bourbon Hotels & Resorts
01.2017 - 04.2018
  • Led the strategic planning and development of all operations for the South division, maintaining long-lasting business relationships with property managers while designing marketing programs to boost revenue generation and profitability.
  • Managed a team of collaborators from finance, marketing, and sales backgrounds, focused on customer-centric service.
  • Identified cost and time-saving opportunities within internal processes and administrative procedures.
  • Responsible to uphold standards of excellence and soaring quality.

General Manager

Bourbon Atibaia Convention & Spa Resort
01.2016 - 01.2017
  • Managed the development of prospection strategies to boost and diversify revenue generation performance.
  • Received many awards including Loved by Guest 2016 on Hotels.com and Number 1 in TripAdvisor.com
  • Led the development and construction of a profitable Convention Center for event, capacity for 10.000 people.
  • Responsible to recruit, onboard, and train high-performing employees to achieve sales, profitability, market-share and business-plan objectives.
  • Leadership over 500 employees.
  • Delivered the highest revenue in the history of the Resort / Hotel.

General Manager

Bourbon Hotels & Resorts
07.2015 - 12.2015
  • Prospected strategic clients that directly impacted business results to increase revenue.
  • Collaborated with Sales and Marketing teams to execute strategic plans aimed at promoting full guest satisfaction.
  • Remodeling / renovation the entire property - building.
  • Responsible to improve organizational effectiveness by developing processes, training, overseeing employees, establishing a highly motivational work environment, and creating innovate approaches to improvement.
  • Achieved over revenue budget goal.

General Manager

Four Points by Sheraton Curitiba
07.2013 - 07.2015
  • Contributed to the hotel being awarded “Best Hotel of Curitiba” 9 straight times by the respected travel guide Guia 4 Rodas.
  • Number 1 in TripAdvisor
  • Received President’s Award, the company’s highest recognition, for achieving the highest main results indicators.
  • Strategy to prospect clients to impact on business results
  • Leadership, strategy development and solution to the guests, investors and administrative board.
  • Achieved a profitable operation business, recognized in the hospitality industry, nationally and internationally.
  • Leadership over executive board and operation.

General Manager

Radisson Hotel
06.2010 - 06.2013
  • President’s Awards – Atlantica Hotels International – 2011, the company’s highest recognition, for achieving the highest main results indicators
  • President’s Awards – Carlson Hotels & Rezidor Resorts 2011
  • The Hotel of The Year
  • Certificate of Excellence Award 2011 – TripAdvisor
  • Certificate of Excellence 1

General Manager

Quality Hotel Curitiba
10.2007 - 06.2010
  • President’s Awards – Atlantica Hotels International, the company’s highest recognition, for achieving the highest main results indicators
  • Gold Awards & Platinum Awards – Choice Hotels International.
  • Developed and implemented growth strategies.
  • Responsible for all aspects of the operation, financial performance, sales and revenue generation.
  • Implementation of brand service strategy and initiatives for exceeding guest expectation.
  • Involved in all aspects of the hotel operation.
  • Developed and implemented an efficient marketing strategy to promote the Hotel‘s locally and nationally.
  • Responsible to develop, administer and control the property revenue and budget expenses.

Education

Executive Certificate in Hospitality & Tourism Management -

FAU – Florida Atlantic Management
01.2023

General educational development in Hospitality leadership -

Cornell University - United States
01.2022

Hospitality & Tourism Management -

FAU – Florida Atlantic University
01.2020

Bachelor of Business Administration in Hospitality Management -

Unicesumar - Brazil
01.2018

Master’s degree in business administration -

FGV in company - Brazil
01.2017

Skills

  • Analytical Thinking
  • Hospitality Operations
  • Room Preparation
  • Customer Loyalty
  • Property Management
  • Guest Satisfaction
  • Guest Relations Management
  • Customer Support
  • Budget Administration
  • Maintaining Clean Work Areas
  • Complex Problem-Solving
  • Providing Customer Support
  • Adaptability and Dependability
  • Effective Working Relationships
  • Conflict Mediation
  • Front Office Operations
  • Service Quality
  • Attentive Service
  • Hospitality and Accommodation

Timeline

AGM

Wyndham Hotels & Resorts - Rore Investments
02.2023 - Current

Advisor Hospitality

02.2023 - Current

Area Assistant Director of Operation

Marriott International
09.2022 - 02.2023

Executive Housekeeping Supervisor

Ocean Sky Hotel & Resort
08.2021 - 08.2022

Co-Founder and CEO

BYM School
01.2020 - Dec2023

President & CEO

Jurema Águas Quentes
04.2018 - 01.2020

Director of Operations

South Division Bourbon Hotels & Resorts
01.2017 - 04.2018

General Manager

Bourbon Atibaia Convention & Spa Resort
01.2016 - 01.2017

General Manager

Bourbon Hotels & Resorts
07.2015 - 12.2015

General Manager

Four Points by Sheraton Curitiba
07.2013 - 07.2015

General Manager

Radisson Hotel
06.2010 - 06.2013

General Manager

Quality Hotel Curitiba
10.2007 - 06.2010

Executive Certificate in Hospitality & Tourism Management -

FAU – Florida Atlantic Management

General educational development in Hospitality leadership -

Cornell University - United States

Hospitality & Tourism Management -

FAU – Florida Atlantic University

Bachelor of Business Administration in Hospitality Management -

Unicesumar - Brazil

Master’s degree in business administration -

FGV in company - Brazil

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Nilson Bernal