Dedicated veteran professional with a proactive approach and rapid learning capabilities. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
15
15
years of professional experience
Work History
Product Data Governance
B&H Photo & Electronics Corp.
New York, NY
01.2023 - Current
Curated product data by collecting information from manufacturers to ensure consistent listings.
Conducted audits on existing product listings to uphold accuracy and uniformity.
Collaborated with brands to manage sensitive data regarding embargoed new releases.
Researched reliable sources to obtain and maintain current product specifications.
Assisted in developing templates and specifications for improved customer information accessibility.
Live Chat and Email Sales Associate / Team Lead
B&H Photo and Video
New York, USA
07.2014 - 01.2023
Specialized in aiding Portuguese, Spanish, and English-speaking customers with product solutions
Provided broad customer solutions in the following categories: Aerial Imaging, Photography, and Computers (Apple + PC).
Overviewed fellow live chat and email sales associates by offering solutions to an array of customer issues and questions surrounding Sales policies and procedures.
Participated in ad-hoc training projects by creating and presenting PowerPoint decks to the entire Sales team which streamline the Sales team's product knowledge and product recommendations according to customers' needs.
Marketing Assistant
B&H Photo and Video
Las Vegas, USA
04.2019 - 04.2019
Participated in the 2019 NAB Trade Show on the Marketing Logistics / Sales Team.
Aided the team in assembling the infrastructure, hung up product signage, and confirmed lighting was established for each section.
Worked with broader members of the marketing team to product place, by ensuring the equipment was grouped within its designated categories and functioned properly.
Helped English / Spanish / Portuguese speaking customers with sales inquiries and purchases throughout the duration of the trade show.
Phone Sales Associate
B&H Photo and Video
New York, USA
07.2012 - 07.2014
Provided both in-store and phone sales expertise to customers within the following departments: Photo, consumer audio, and computers.
Store Sales Associate
B&H Photo and Video
New York, USA
08.2010 - 07.2012
Provided both in-store and phone sales expertise to customers within the following departments: Photo, consumer audio, and computers.