Nilson Filho
Everett,MA
Summary
Personable Medical Assistant bringing 2 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Dedicated student interested in applying excellent communication and interpersonal skills to a MA role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Beth Israel Lahey Health
MILTON, MA
10.2021 - Current
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Incorporated outside records into charts and EHR.
- Documented notes during patient visits.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Measured vital signs and took medical histories to prepare patients for examination.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
CNA
Maxim Healthcare
Plymouth, MA
05.2019 - 01.2021
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Administered medications under supervision of a licensed nurse.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported non-ambulatory residents in range of motion exercises.
- Documented activities and recorded information in EMR system.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
Medical Office Assistant
Hosp. São Gabriel (Government Hospital in Brazil)
Sao Gabriel Da Palha, Espirito Santo (BR)
01.2016 - 07.2018
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
- Managed medical records using an electronic health record system.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Administered injections, immunizations, medications, or treatments as directed by physician protocol.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Provided guidance to patients regarding their care plan or treatment options.
- Processed referrals for specialist visits or diagnostic tests.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Provided education to patients about their medications or treatments.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Registered patients and scheduled appointments.
- Maintained confidentiality of records relating to clients' treatment
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
Education
Bachelor of Arts - Psychology
Colorado Christian University
Denver, CO04-2025
Associate of Arts -
Lincoln Technical Somerville
Somerville10.2021
CNA And HHA
K&K Nurse School
Brockton04-2019
High School Diploma -
Go Up Learning Center
Rockland, MA11-2018
Skills
- Venipuncture and phlebotomy
- Professional bedside manner
- Inventory and supply management
- Understands medical procedures
- Patient skin and nail care
- Patient toileting
- Medical billing
- HIPAA compliance
- Patient feeding
- Advanced anatomy knowledge
- Documentation procedures expert
- Charting expertise
- Able to lift 50 pounds
- Wound care and irrigation
- Grooming and bathing assistance
- Catheter change and preparation
- Proper sterilization techniques
- Patient-handling equipment
- Valid MA driver's license
- Preparing specimens and samples
- Vital sign monitors
- First aid
- Specimens collection and processing
- Communicating with patient families
- Patient scheduling
- Medical terminology in Portuguese, English
- General housekeeping ability
- EKG set up and monitoring
- Analytical decision-making skills
- Fluent in Portuguese, English
- Medical terminology
- Electrocardiography (EKG)
- Using a scale
- IDX appointment scheduling
- Quick problem solver
- Stocking supplies
- Data entry
- Phlebotomy
- Reliable transportation
- Cardiac anatomy and physiology awareness
- Pulse volume recorder
- Conversant in [Portuguese, English]
Languages
English
Professional
Portuguese
Native/ Bilingual
Spanish
Limited
Timeline
Medical Assistant
Beth Israel Lahey Health
10.2021 - Current
CNA
Maxim Healthcare
05.2019 - 01.2021
Medical Office Assistant
Hosp. São Gabriel (Government Hospital in Brazil)
01.2016 - 07.2018
Bachelor of Arts - Psychology
Colorado Christian University
Associate of Arts -
Lincoln Technical Somerville
CNA And HHA
K&K Nurse School
High School Diploma -
Go Up Learning Center
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