Summary
Overview
Work History
Education
Skills
Timeline
Nilson Filho

Nilson Filho

Everett,MA

Summary

Conscientious Healthcare professional offering over 4 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Medical Assistant

Beth Israel Lahey Health
Milton, MA
12.2021 - Current
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Measured patient spirometry.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.

Server

99 Restaurants
Weymouth, MA
03.2021 - Current

Server

  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.

CNA

Maxim Healthcare
Plymouth, MA
01.2020 - 03.2022

CNA, HHA.

  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities as needed.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards

Assistant Manager

Jersey Mike's Subs
Hanover, MA
01.2018 - 11.2019

Shift leader supervisor!

Education

GED -

Lincoln Technical Institute Somerville, Somerville, MA
10.2021
  • Completed professional development in Medical Assistant

GED -

K & K Nursing School, Brockton, MA
02.2020
  • Completed professional development in Patient care

High School Diploma -

Go Up Learning Center, Rockland, MA
01.2017
  • Completed professional development in translating Portuguese/English, English/Portuguese

Bachelor of Arts - Psychology

Colorado Christian University, Denver, CO
01.2022 - Current
  • Completed professional development in General Psychology and Behavioral Development.

Skills

  • Upselling and Cross Selling
  • Verbal and Written Communication
  • Customer Service and Rapport
  • Workflow Coordination
  • Team Player
  • Food and Beverage Service
  • and Delivery
  • and Presentation
  • Relationship Building
  • Point of Sale Systems
  • Completing Insurance Forms
  • Account Management
  • Charting Expertise
  • Direct Patient Care
  • Clinical Applications
  • Pulmonary Function Tests (PFTs)
  • Restocking Lab Supplies
  • Wound Care and Irrigation
  • Sterile Procedures and Techniques
  • Assisting with Physical Exams
  • Medical Billing and Coding
  • First Aid
  • Specimen Collection
  • Medications Familiarity
  • Using Scales
  • Medical Terminology
  • Customer Relationship Management
  • Medical Records Management
  • Vital Sign Monitoring
  • Ph Testing
  • Team Management
  • Documentation Procedures Expertise
  • Complex Problem-Solving
  • STD Counseling
  • Chronic Disease Management
  • Lab Equipment Operation
  • Patient Assessments
  • EKG Set Up and Monitoring
  • Knowledge of EKG Rhythm Interpretation
  • Resource Management
  • Treatment Room Preparation
  • Electrocardiography
  • Phlebotomy

Timeline

Colorado Christian University - Bachelor of Arts, Psychology
01.2022 - Current
Medical Assistant - Beth Israel Lahey Health
12.2021 - Current
Server - 99 Restaurants
03.2021 - Current
CNA - Maxim Healthcare
01.2020 - 03.2022
Assistant Manager - Jersey Mike's Subs
01.2018 - 11.2019
Lincoln Technical Institute Somerville - GED,
K & K Nursing School - GED,
Go Up Learning Center - High School Diploma,
Nilson Filho