Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nilson Teodovich

East Northport,NY

Summary

Diligent Assistant Manager with over 8 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.

Overview

7
7
years of professional experience

Work History

Crew Member

Dunkin' Donuts
Commack, NY
08.2017 - 11.2021
  • Served food quickly for positive guest experiences.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Packed fast food products in approved containers, cups and bags.
  • Drove team success by quickly completing assigned tasks.
  • Stocked shelves and cases with new or transferred items.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Presented orders to guests within anticipated service times.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in operations.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Explained current promotional information and items to patrons.
  • Assisted management with inventory control and stock ordering.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Maintained safe food handling practices to prevent germ spread.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Scrubbed and polished counters to remove debris and food.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Brewed and served coffee and tea with preferred add-ins.
  • Tailored orders to address customer allergies and gluten concerns.
  • Directed patrons to restrooms and other amenities within facility.

Shift Leader

Dunkin' Donuts
Kings Park, NY
08.2021 - 11.2023
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Checked orders for quality and completeness.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coached team members to increase productivity and reduce workplace accidents.

Soccer Coach

Kapper Soccer
Merrick, NY
03.2021 - 01.2024
  • Instilled love of sport by helping players to fully grasp gameplay.
  • Ran drills and fitness circuits to improve athletes' coordination and skills.
  • Prepared athletes for games with well-coordinated schedule of practices and individual training.
  • Improved team behavior by modeling correct actions and instilling discipline.
  • Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
  • Guided team through difficult situations, player injuries and tough losses.
  • Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
  • Assessed player abilities and assigned positions according to individual strengths.
  • Developed and implemented rigorous practice routines to enhance player skills and promote teamwork.
  • Observed health and safety guidelines and protocols during practice sessions and game to help players avoid injuries.
  • Readied team to compete in tournaments and other special events.
  • Built strong media and community relationships through positive interaction and communication in support of sports program.
  • Developed collaborative relationships to recruit new athletes to program.
  • Consulted with athletic director and coaching staff to assess team structure and devise recruitment strategies.

Assistant Manager

Dunkin' Donuts
Lindenhurst, NY
01.2024 - 03.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Assistant Manager

Dunkin' Donuts
Nesconset, NY
03.2024 - Current
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Managed customer service inquiries and complaints in a timely manner.
  • Developed a system for tracking inventory and ordering supplies as needed.

Education

Some College (No Degree) - Liberal Arts And General Studies

SUNY Farmingdale
Farmingdale, NY

Skills

  • Team Supervision
  • Client support
  • Staff development
  • Issue resolution
  • Experience in leadership
  • Customer service
  • Flexible schedule
  • Active listening
  • People skills
  • Reliable & trustworthy
  • Line Efficiency
  • Inventory restocking
  • Company standards
  • Safety
  • Workplace Efficiency
  • Team Contributions
  • Food service standards
  • Menu item familiarity
  • Order taking
  • Cleaning and sanitation
  • Opening and closing procedures
  • Payment transactions
  • Food handling and sanitization
  • POS system expertise
  • Cash register operations
  • Sales transaction management
  • Superior communication skills
  • Safe food handling
  • Guest inquiries
  • Phone orders
  • Inventory
  • Food and beverage preparation
  • Gameplay strategies
  • Technique optimization
  • Safety understanding
  • Strength improvements
  • Rules of the game
  • Excellent ball control
  • High-intensity training
  • Mentoring
  • Coaching experience
  • Agility drills
  • Teambuilding
  • Fluent in Spanish
  • Relationship building
  • Computer skills

Languages

Spanish
Native/ Bilingual

Timeline

Assistant Manager

Dunkin' Donuts
03.2024 - Current

Assistant Manager

Dunkin' Donuts
01.2024 - 03.2024

Shift Leader

Dunkin' Donuts
08.2021 - 11.2023

Soccer Coach

Kapper Soccer
03.2021 - 01.2024

Crew Member

Dunkin' Donuts
08.2017 - 11.2021

Some College (No Degree) - Liberal Arts And General Studies

SUNY Farmingdale

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Nilson Teodovich