Summary
Overview
Work History
Certification
Timeline
Generic

Nilu Nuralieva

Brooklyn,New York

Summary

Skilled communicator with a calm and level-headed approach, adept at managing routine needs while effectively addressing special challenges. Proven ability to foster positive relationships and ensure smooth operations in high-pressure environments. Core competencies include crisis management, team collaboration, and proactive problem-solving. Career aspirations focus on enhancing organizational efficiency through strategic communication initiatives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

Wildberry
Brooklyn, NY
02.2024 - 11.2024
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Technical Program Manager- Salesforce Administrator

Bonobos
New York, Hybrid
04.2022 - 01.2024
  • Orchestrated the development and customization of a live chat feature for Bonobos.com, enabling real-time communication between customer service representatives and website visitors.
  • Through the implementation of custom code, personalize the chat experience to enhance engagement and support for both customer service agents and customers.
  • Additionally, I took the lead in implementing live chat tracking functionality, ensuring accurate monitoring of agent availability and online status.
  • Managed the update process for sandbox and organizational data using Excel sheet trackers, ensuring data integrity and system reliability.
  • Revise the console/page layout to minimize the number of clicks, and enable the agent to remain on a single screen for extended periods.
  • Introduce an Agent Home Page featuring statistics, company updates, and critical information for team members.
  • Integrate additional components for orders, tracking information, social conversations, and emails.
  • Adjust the cases for the parent component to display the case reason/category alongside the status for quick reference.
  • Review case fields to identify the optimal value for business purposes.
  • Investigate processes for escalating cases effectively.
  • Designed and deployed custom tabs, validation rules, approval processes, and auto-response rules to automate business logic.
  • Create and deploy Apex Classes, Controller Classes, and Apex Triggers to meet diverse functional requirements within the application.
  • Configure Service Cloud for customer service, including email-to-case setup, case assignment rules, managing migration, and Service Cloud release management.

Sales Associate / Cyo - Create Your Own Specialist

Polo Ralph Lauren
New York
11.2019 - 03.2022
  • Provide outstanding customer service by assisting with product selection, addressing inquiries, and offering style advice to enhance the customer experience.
  • Consistently meet or exceed sales targets, contributing to store revenue growth, and brand success.
  • Build and maintain relationships with regular clients, offering personalized recommendations and styling tips
  • Assist in store merchandising, maintaining a visually appealing environment consistent with company standards
  • Handle transactions using POS systems, process returns, and ensure accurate inventory management
  • Assisted in driving sales growth through customer engagement and product knowledge
  • Enhanced customer satisfaction by providing personalized shopping experiences
  • Collaborated with the team to optimize the store layout, improving product accessibility.
  • Resolved customer issues efficiently, boosting store reputation, and repeat visits.
  • Personalize the iconic Polo shirts, hats, shirts, T-shirts, hoodies, crewnecks, with custom embroidery, monogramming, and more.
  • Implemented data-driven merchandising strategies, optimizing product placement and visibility to boost store performance and customer engagement

Certification

  • Salesforce Certified Administrator, 22960572
  • Salesforce Certified Platform Developer-I, 22999763

Timeline

Barista

Wildberry
02.2024 - 11.2024

Technical Program Manager- Salesforce Administrator

Bonobos
04.2022 - 01.2024

Sales Associate / Cyo - Create Your Own Specialist

Polo Ralph Lauren
11.2019 - 03.2022

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Nilu Nuralieva