Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Work Availability
Timeline
References
References

Nilvia Perez

Feasterville Trevose,Pennsylvania

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable with strong ability in cleaning. Offering responsibility and multitask. Highly organized, proactive and punctual with team-oriented mentality. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Assistant Manager

DURAN LANDSCAPING
Feasterville Trevose, Pennsylvania
07.2022 - 12.2023
  • Set support stakes and attached wires from planted trees.
  • Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
  • Cleaned up debris from job sites at the end of each day's work.
  • Assisted in scheduling weekly landscaping projects and tasks to meet deadlines.
  • Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
  • Spread mulch around plants to help retain moisture in soil.
  • Raked leaves from lawns or other areas for disposal according to regulations.
  • Decorated gardens, paths and beds with stones or plants.
  • Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
  • Cared for lawns by mulching, aerating, weeding or grubbing.
  • Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
  • Planted flowers, grasses, shrubs and trees following specified layouts.
  • Mowed lawns, trimmed shrubs and trees, and applied fertilizers as needed.
  • Followed landscaping designs to determine placement of sod, flowers or foliage.
  • Adhered strictly to company policies regarding customer service standards.
  • Built pergolas, retaining walls, decks and large and small scale water features to enhance grounds.
  • Trimmed flowers and cleaned flower beds.
  • Maintained schedule of class assignments to meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

ASISTENTE DE MANAGER

Andale Latino Grill
Feasterville, PA
05.2018 - 06.2022
  • Worked with cross-functional teams to achieve goals.
  • Answered [numerous] calls per shift to assist with customer questions and concerns.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delivered products to customer locations on time.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained schedule of class assignments to meet deadlines.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

GED -

LITERACE COUNCIL OF NORRISTOW, Norristown, PA
  • curso con resins Epoxy resin course

Skills

  • Sales Monitoring
  • Task Delegation
  • Operations Management
  • Employee Performance Evaluations
  • Retail Operations Management
  • Schedule Oversight
  • Employee Performance Evaluation
  • Customer Relations
  • Project Management Abilities
  • Team Motivation
  • Business Administration
  • Customer Rapport
  • Staff Management
  • Staff Supervision
  • Sales Growth
  • Money Handling
  • Dish Preparation
  • Inventory Control
  • Customer Assistance
  • Performance Improvement
  • Staff Assessment
  • Opening and Closing Procedures
  • Shift Management
  • Employee Supervision
  • Portion Control
  • Quality Assurance
  • Quality Control
  • Work Planning and Prioritization
  • Investigating Complaints
  • Delegating Assignments and Tasks
  • Workflow Planning
  • Supply Ordering and Management
  • Critical Thinking
  • Managing Deliveries
  • Reliable and Responsible
  • Health Code Compliance
  • Problem-Solving
  • Sanitation
  • Customer Retention
  • Cost Controls
  • Monitoring Food Preparation
  • Conflict Resolution
  • Calm and Pleasant Demeanor
  • Building Maintenance
  • Scheduling
  • Front of House Management
  • Team Leadership
  • Back of House Management
  • Inventory Management
  • Collaboration and Teamwork
  • Customer Service
  • Safe Food Handling

Languages

Spanish
Full Professional
English
Professional

Affiliations

  • passionate about nature because nature is life
  • minimal details make a big difference

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager - DURAN LANDSCAPING
07.2022 - 12.2023
ASISTENTE DE MANAGER - Andale Latino Grill
05.2018 - 06.2022
LITERACE COUNCIL OF NORRISTOW - GED,

References

Reza Gassemeni -manager-owner

Email:

Reza@andalelatinogrill.com

call:

215-494-9505

443-827-7060

Carlos Duran -manager-owner

Email:

jhonduran16@yahoo.com

call:

267-294-8194

References

References available upon request.
Nilvia Perez