Summary
Overview
Work History
Education
Skills
Timeline
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Nilza Garcia Fontanez

Pennsauken Township

Summary

Dedicated Receptionist with proven expertise in organization and time management honed at Confident Care Corp. Excelled in enhancing office efficiency and customer service through meticulous data entry and effective communication. Demonstrated ability to streamline operations, maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

8
8
years of professional experience

Work History

Receptionist

Confident Care Corp
11.2016 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of information regarding clients and company.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with planning office events and meetings for smooth execution.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Confirming clients hours for CHHA's Payroll

Education

Medical Billing -

John Dewey College
San Juan, PR
06.2010

High School Diploma -

Juan Ponce De Leon
San Juan, PR
05.1988

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Greeting and Seating Clients
  • Data inputting
  • Administrative Support
  • Mail handling
  • Multi-line telephone operation
  • Mail distribution
  • Office equipment operations
  • Supply Management
  • Customer Service
  • Punctual and Reliable
  • Microsoft Office

Timeline

Receptionist

Confident Care Corp
11.2016 - Current

Medical Billing -

John Dewey College

High School Diploma -

Juan Ponce De Leon

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Nilza Garcia Fontanez