Nilza Lopez
Blauvelt
Summary
Dynamic leader with extensive experience in program management and compliance oversight. Known for driving operational efficiency and enhancing service delivery to improve client outcomes.
Overview
2022
2022
years of professional experience
Work History
Regional Manager-Home Care Services Program
NYC Human Resources Administration
New York
10.1991 - 09.2021
- Directed regional programs to improve client service delivery and support initiatives.
- Collaborated with teams to implement policy changes, improving consistency of service across multiple offices.
- Managed budget allocations, ensuring efficient resource utilization within the region.
- Analyzed regional data to identify trends, informing strategies that enhanced operational efficiency.
- Oversaw compliance with regulations and standards in service delivery operations.
- Established goals, objectives, policies, procedures, and performance standards, aligning personnel with regional service delivery objectives.
Licensed Social Worker
Theracare/ Binet
New York
- Assessed client needs and developed personalized treatment plans.
- Collaborated with multidisciplinary teams to coordinate care strategies.
- Advocated for clients' rights and access to essential services.
- Educated clients about community resources and support services available.
- Maintained accurate and confidential client records per compliance standards.
- Ensured compliance with applicable laws, regulations and agency policies governing social work services.
Education
Master of Science - Social Work Admistration
Fordham Graduate School of Social Work
New York, NYBachelor of Science - Bilingual Education
Mercy College
Dobbs Ferry, NYSkills
- Program management
- Policy development
- Compliance oversight
- Conflict resolution
- Operations management
- Child and adolescent therapy
- Family therapy techniques
- Documentation and reporting
- Case consulting
- Social work
Languages
Spanish
Professional
Timeline
Regional Manager-Home Care Services Program
NYC Human Resources Administration
10.1991 - 09.2021
Licensed Social Worker
Theracare/ Binet
Master of Science - Social Work Admistration
Fordham Graduate School of Social Work
Bachelor of Science - Bilingual Education
Mercy College