Nilza Mojica

• Directed and supported compilation and analysis of technical source data necessary for product development.
• Relayed information between drivers and recipients regarding ETA and potential delays.
• Reviewed logistics performance with customers against service agreements, targets and benchmarks.
• Liaised with internal and external customers to drive timely delivery of goods and orders.
• Analyzed client orders and available personnel to plan and execute within client needs and expectations.
• Organized purchase and delivery of materials needed for various contracts.
• Evaluated incoming pick-up and delivery requests to determine driver assignments.
• Prioritized work based on business demands and freight delivery times.
• Managed movement, sorting and loading of supplies to keep deliveries on schedule.
• Managed paperwork and necessary information required for client shipments.
• Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
• Dispatched information to service providers to schedule freight movement.
• Logged, processed and followed up on merchandise authorization shipments in databases.
• Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
• Marked stock items with identification tags, stamps and electric marking tools.
• Maintained records of damaged goods, backorders and applicable regulatory reporting.
• Redesigned movement of goods to minimize costs and maximize value.
• Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
• Checked items into computer system, printed labels and directed to storage locations.
• Answered incoming telephone calls to provide store, products and services information.
• Adhered to company initiatives and achieved established goals.
• Increased purchase amounts by cross-selling with similar products.
• Collected payments and provided accurate change.
• Worked with fellow sales team members to achieve group targets.
• Obtained signatures for financial documents and internal and external invoices.
• Used technology resources to assist customers in locating and selecting items.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions and offered product advice.
• Answered product questions with up-to-date knowledge of sales and promotions.

References:

Shafie Omer - Parts & Logistics Manager: (206)-779-9028

Lars Matthiesen - Founder & President: (206)-213-0040

• Operated forklift and order picker to transfer inventory to and from target destinations.
• Prepared orders for shipment by systematically picking, packing and labeling merchandise, about 150 orders per day.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Wrapped pallets in shrink wrap prior to loading.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, trucks/vans, containers, and other transport means.
• Worked safely around moving machinery; identified safety issues and contacted shift supervisor for quick resolution.
• Performed inventory control, such as counting and stocking merchandise then updating quantities electronically.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Fast-paced order picker position with an RF scanner relying on a strong attention to detail and fulfilling customer needs. Additional responsibilities in inventory management, preparing shipments, and maintaining safe working conditions.

• Assembled, sealed, scanned, and loaded packages (often 20-75 pounds) into correct the trucks while following verbal and written instructions to properly move and ship products.
• Loaded package containers onto forklifts and transported into packaging areas & safely transported hazardous items avoiding accidents and mishaps

• Promoted after one season to lead of the packing department in a hands-on role overseeing labor, production machinery, and quality control.
• Managed a diverse workforce of 13-18 people at given time from over 9 different nationalities (speaking 5+ primary languages).
• Lead Mini-Business Unit meeting daily to improve production and safety goals and track progress of employee improvement ideas.
• Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes.

• Unloaded 1,200+ pieces of furniture from container trucks daily; received training on and utilized forklift, electric pallet jack, and RF scanner.
• Communicated with vendor representatives to resolve damaged shipments and item shortages