Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nilza Sosa

Chicago,IL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Assistant Pastry Chef

DC Dessert Concept
01.2024 - Current
  • Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
  • Ensured consistent quality by strictly adhering to established recipes and presentation guidelines.
  • Trained new staff members on proper techniques, elevating overall team performance.
  • Demonstrated strong attention to detail while executing intricate designs on pastries and desserts.
  • Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
  • Scaled out and mixed ingredients according to recipes and procedures.
  • Enhanced customer satisfaction by creating visually appealing and delicious pastries.
  • Created new dessert items for seasonal and special events.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production areas.

Server/Bartender Supervisor

Dog Haus Biergarten
06.2023 - 12.2023
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server/Bartender

Rey Del Taco
08.2022 - 05.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

ESL

GT Educational Center
Chicago, IL

Skills

  • Food quality
  • Kitchen Sanitation
  • Employee appraisals
  • Pastry preparation
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Supply Restocking
  • Performance Improvement
  • Suggestive Selling
  • Relationship Management
  • Beverage Preparation
  • Food sales and promotion
  • Foreign language proficiency
  • Strong multitasking
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Clear and effective communication
  • Organizational ability
  • Responsible Alcohol Service
  • New Hire Training
  • Inventory
  • Food Running

Languages

English
Full Professional
Spanish
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Assistant Pastry Chef

DC Dessert Concept
01.2024 - Current

Server/Bartender Supervisor

Dog Haus Biergarten
06.2023 - 12.2023

Server/Bartender

Rey Del Taco
08.2022 - 05.2023

ESL

GT Educational Center

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Nilza Sosa