Nima Aliabadi
Fairfax,VA
Summary
Results-driven professional with a proven track record of driving customer success and achieving exceptional outcomes. Seeking a challenging role as a Senior Customer Success Manager to leverage my expertise in building strategic partnerships, optimizing client satisfaction, and fueling business growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Customer Success Manager
SolutionWorx, a WingSwept company
Chantilly, VA
10.2018 - Current
- Led Enterprise client base, serving as primary advocate and trusted advisor.
- Implemented client retention system, resulting in increased satisfaction and retention rates.
- Conducted Quarterly Business Reviews, identifying new opportunities and driving growth for clients.
- Developed and executed personalized success plans, aligning with client objectives.
- Leveraged cloud-based services to enhance client infrastructure and minimize downtime.
- Successfully managed end-to-end client projects, exceeding expectations in scope, budget, and timeline.
- Generated 50% increase in monthly revenue as vCIO, aligning services with client goals.
- Collaborated with executives on high-level decision-making.
Operations Manager
GRS Technology Solutions
Fairfax, VA
05.2017 - 11.2017
- Streamlined IT operations, resulting in a 50% increase in productivity.
- Implemented effective communication processes to promptly address and resolve pending issues.
- Motivated and evaluated team for performance improvement and goal achievement.
- Led the successful onboarding of new clients, ensuring a seamless experience.
- Oversaw projects, delivering on-time completion within budget.
- Contributed to contract renewals by providing updated pricing to enhance customer retention.
Service Delivery Manager
CTSS
Alexandria, VA
08.2016 - 05.2017
- Managed service delivery expectations.
- Improved onsite productivity by 30% through strategic planning.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Orchestrated server migrations, reducing client downtime.
- Led successful project delivery, meeting objectives and timelines.
- Conducted comprehensive account reviews.
Technical Account Manager
Mindshift Technologies
Sterling, VA
02.2015 - 02.2016
- Cultivated trusted advisor relationships with diverse client portfolio of SMB to Enterprise accounts.
- Conducted regular meetings, addressing pending issues and providing tailored solutions.
- Produced comprehensive technical reports, delivering holistic insights and actionable recommendations.
- Developed detailed project statements of work, outlining requirements, and delivering successful outcomes.
- Aligned technical solutions with client business goals through collaboration with engineering teams.
- Successfully navigated service reviews and pricing negotiations, to maximize client retention.
Service Delivery /Project Manager
Elevative Networks
Vienna, VA
09.2011 - 12.2014
- Implemented and managed the ConnectWise ticketing system, improving service delivery efficiency.
- Cultivated enduring client relationships as the trusted advisor for 92 accounts.
- Successfully managed daily operations, optimizing resource allocation and service request resolution.
- Mentored and empowered team members, fostering a high-performance culture.
- Held daily team meetings to align priorities, keeping project teams on-task with proactive control of budgets, schedules, and scopes.
- Oversaw purchasing department, driving hardware/software revenue growth 100k per quarter.
- Held client business reviews presenting detailed technical reports and KPI's, to provide valuable insights and recommendations.
Skills
- Customer Relationship Management
- Strategic Account Management
- Project Management
- Team Leadership
- Cloud-Based Services
- Service Delivery Optimization
- Client Retention
- Revenue Growth
- Communication and Collaboration
Certification
- Salesforce Certified Administrator (SCA) - Salesforce 18525955
Timeline
Senior Customer Success Manager
SolutionWorx, a WingSwept company
10.2018 - Current
Operations Manager
GRS Technology Solutions
05.2017 - 11.2017
Service Delivery Manager
CTSS
08.2016 - 05.2017
Technical Account Manager
Mindshift Technologies
02.2015 - 02.2016
Service Delivery /Project Manager
Elevative Networks
09.2011 - 12.2014
Similar Profiles
Yvonne BaahYvonne Baah
NA at Dameba Company Limited, Display and Bargain Company Limited Quizno’s Restaurant Company Limited Soft Company Limited, Courtesy International HotelNA at Dameba Company Limited, Display and Bargain Company Limited Quizno’s Restaurant Company Limited Soft Company Limited, Courtesy International Hotel
Yusei MatsumuroYusei Matsumuro
Security Guard at Global Technology Company(Company Name Confidential)Security Guard at Global Technology Company(Company Name Confidential)
Joseph KerwinJoseph Kerwin
Spotter Driver+ at Labor Services Company / Donaldson CompanySpotter Driver+ at Labor Services Company / Donaldson Company
VisweswaraReddy KarriVisweswaraReddy Karri
Graduate Student Intern at Robert McCloud, Ed.DGraduate Student Intern at Robert McCloud, Ed.D
Nastaran Tara WaltersNastaran Tara Walters
ESOL Department Chair at Manassas Park City SchoolsESOL Department Chair at Manassas Park City Schools