Summary
Overview
Work History
Education
Skills
Timeline
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Nima Mishra

Roseville,CA

Summary

Highly energetic and resourceful Client Management specialist with over 10 years of experience in client relations and sales support. Exceptional organizational skills, effective communication abilities, and a strong aptitude for aligning resources to achieve strategic goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

23
23
years of professional experience

Work History

Client Manager

Benefit & Risk Management
01.2023 - Current
  • Served as the day-to-day point of contact for BRMS client accounts, ensuring service levels and expectations were met.
  • Organized regular communications with clients to understand and meet their business needs.
  • Managed client and benefit plan renewals, obtaining and revising necessary information.
  • Worked on new client implementations, managing and understanding critical monthly reports.
  • Ensured proper handling of customer issues and concerns, providing ongoing training to team members.
  • Managed client relationships, ensuring satisfaction and retention through proactive communication.
  • Led cross-functional teams to deliver tailored solutions, enhancing client engagement and loyalty.
  • Mentored junior team members, fostering a collaborative environment for professional development.
  • Conducted regular reviews with clients, facilitating feedback loops to drive continuous improvement efforts.
  • Trained new employees on company policies, procedures, and best practices, ensuring seamless integration into the team dynamic.

Residential Real Estate Agent

Century 21 Select Group
01.2017 - 04.2023
  • Analyzed market trends and activities to advise clients and develop competitive market proposals.
  • Demonstrated client satisfaction through outstanding follow-up efforts, maintaining strong client connections.
  • Cultivated relationships with banks, appraisers, mortgage lenders, brokers, escrow personnel, and attorneys.
  • Managed complex sales cycles involving multiple stakeholders.

Account Manager – Western Region

Webtrends Software
01.2006 - 01.2013
  • Managed new business in Western sales territory, closing Webtrends software On Demand & Professional Services.
  • Created and managed renewal opportunities, consistently surpassing sales/renewal quotas.
  • Increased annual maintenance renewals from 60% to 85% through effective client relationship building.

Program Manager/Planner

Celerity Group
01.2002 - 01.2006
  • Managed client delivery expectations through communication with engineering, purchasing, and manufacturing teams.
  • Maintained open communication with cross-functional teams, participating in quoting new products.
  • Generated product delivery metrics for organizational use, ensuring inventory accuracy.
  • Led cross-functional teams, accountable for project success and customer interface.

Education

BS Business Administration -

California State Polytechnic University
Pomona, CA
01.2000

Skills

  • Program and Project Management
  • Clientele interactions
  • Sales and Operations Coordination
  • Effective Communication (Oral & Written)
  • Strong Organizational and Time Management Skills
  • MS Office Suite & Google Suite Proficiency
  • Experience with Salesforcecom
  • Creative Problem-Solving and Decision-Making
  • Customer Focus and Resourcefulness
  • CRM software proficiency

Timeline

Client Manager

Benefit & Risk Management
01.2023 - Current

Residential Real Estate Agent

Century 21 Select Group
01.2017 - 04.2023

Account Manager – Western Region

Webtrends Software
01.2006 - 01.2013

Program Manager/Planner

Celerity Group
01.2002 - 01.2006

BS Business Administration -

California State Polytechnic University

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