Ayu Erickson
Coupeville,WA
Summary
Accomplished Office Manager with a proven track record at Ann C. Dannhauer, M.D., enhancing team productivity and streamlining operations. Expert in office administration and customer service, demonstrated by effectively managing sensitive information and resolving client inquiries. Skilled in organizational strategies and fostering positive workplace dynamics, significantly improving operational efficiency and employee integration.
Overview
27
27
years of professional experience
Work History
Office Manager - Remote
Coupeville Clinic DBA Freeland Primary Care
09.2024 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- CCM Program
Office Manager
Ann C. Dannhauer, M.D
01.2016 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Store Manager
Seaside and Sylvan Interior Design
01.2018 - 10.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Patient Referral Coordinator
Ann C Dannhauer, M.D.
01.2010 - 03.2016
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Worked with patients to schedule tests and procedures.
- Assisted patients with insurance navigation, minimizing out-of-pocket expenses and maximizing coverage.
Administrative
Coupeville Clinic
03.2005 - 01.2013
- Streamlined logistics operations by implementing efficient administrative processes.
- Streamlined administrative processes for greater efficiency in program coordination and management.
- Reduced administrative errors by meticulously reviewing and processing referral requests.
- Worked with large data files through central backbone administrative system.
- Provided direct personal care and administrative services to clients.
- Resolved administrative issues promptly by troubleshooting problems and implementing solutions.
Personal Assistant to Sales & Advertising Director
The Waka Experience, Resorts and Excursions
03.1998 - 01.2004
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Coordinated events and functions with attention to detail ensuring successful execution.
Education
No Degree - Baking Fundamental
West Valley Occupational Center
Los Angeles, CA10-2004
College Degree - Hotel And Tourism
School of Tourism And Business - P4B
Bali, Indonesia09-1997
High School Diploma -
SMA 1 Sumedang
West Java, Indonesia08-1995
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Languages
English
Professional Working
Indonesian
Native or Bilingual
Timeline
Office Manager - Remote
Coupeville Clinic DBA Freeland Primary Care
09.2024 - Current
Store Manager
Seaside and Sylvan Interior Design
01.2018 - 10.2021
Office Manager
Ann C. Dannhauer, M.D
01.2016 - 08.2024
Patient Referral Coordinator
Ann C Dannhauer, M.D.
01.2010 - 03.2016
Administrative
Coupeville Clinic
03.2005 - 01.2013
Personal Assistant to Sales & Advertising Director
The Waka Experience, Resorts and Excursions
03.1998 - 01.2004
No Degree - Baking Fundamental
West Valley Occupational Center
College Degree - Hotel And Tourism
School of Tourism And Business - P4B
High School Diploma -
SMA 1 Sumedang
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