Dynamic Vice President with extensive experience at JPMorgan Chase, excelling in risk management and asset servicing. Proven track record in enhancing operational efficiency and client satisfaction through innovative solutions. Adept at leading teams and implementing strategic initiatives, leveraging strong business management and global settlements expertise to drive results.
Act as subject matter expert for asset servicing risk across the region for Custody clients.
Perform regular risk reviews, identify process gaps and recommend improvements.
Provide risk oversight for day-to-day operations and new business initiatives.
Developed metrics to report inquiry volumes, saves and recurring themes.
Provided risk training and awareness associated with corporate actions to client facing and operation teams.
Spearheading daily/weekly meetings with stockholders discussing issues and providing risk analysis for future corporate action events.
Vice President/Regional Manager- Prime Asset Servicing Middle Office
JPMORGAN CHASE
01.2017 - 01.2021
Act as subject matter expert for asset servicing risk across the region for Prime clients.
Perform regular risk reviews, identify process gaps and recommend improvements.
Provide risk oversight for day-to-day operations and new business initiatives.
Developed metrics to report inquiry volumes, saves and recurring themes.
Maintained regular contacts with technology group to update, and enhance the productivity and reliability of the department and reduce risks from manual processing.
Vice President/Prime & Custody Middle Office
JPMORGAN CHASE
01.2015 - 01.2017
Risk Management and Business Support Management. Responsible for the following risk and business support functions:
Managing the day to day issues/errors and produce best practices remediation steps.
Lead the effort for unified Quality Assurance testing for the whole of middle office, consistent with their unique processes/activities that are compliant with BCO/Audit guideline.
Lead the rationalization/ creation of the RCSA assessments for custody and asset servicing middle office teams highlighting process/activities and the control associated to their risks.
Key Partner in the Risk and Control meetings with business, risk and compliance.
Key partner in creating a Global resiliency plan for the Asset Servicing middle office team.
Vice President/Americas Investor Services Sales
JPMORGAN CHASE
01.2012 - 01.2015
Risk Management and Business Support Management. Responsible for the following risk and business support functions:
Sales CSA: conducting self-assessments in a manner consistent with established corporate guidelines, Identify the appropriate controls necessary to mitigate effectively the team’s operational risks and provide relevant methodology for substantiation.
Transition from CSA to RCSA
Lead the rationalization of the RSCA process for Investor Services process
Undertook the responsibility to create a new RSCA for Investor Services
Reviewed each individual control and its applicability to the Investor services business.
Identified the Inherent Risk and the appropriate controls associated to mitigate effectively the operational risks for the LOB, and rate the effectiveness of each identified control.
Bridged the gap between sales and Investor Services controls and identified the relevant controls for Americas IS Sales associated to their activities.
Assigned control owners; agreed ownership with Product BCOs, KYC team, Documentation team, etc.
Client Accommodations: liaises with the appropriate teams to resolve and complete all required financial adjustment according to the business guidelines, and updating Phoenix with the relevant RED events.
Compliance Partnership: Policy review and clarification and updates, providing documentation for regulatory requirements
Vice President/Corporate Actions
Bear Stearns/JPMorgan Clearing Corp.
01.1999 - 01.2012
Management responsibilities including supervising 3 Vice Presidents and 26 employees with the Asset Servicing department inclusive of domestic and global corporate actions, proxy and class actions. Developed processes to create and maintain a team oriented working environment. Ensured team fulfilled compliance and control obligations.
Improved client service by reducing inquiry volume dramatically through technology enhancements and with use of corporate action information vendor to promote better communication between the corporate actions department and front and middle offices. Increased productivity and reliability, and reduced risk by eliminating manual processing.
Collaborated with Prime Services team to assure the success of Single Point of Contact model for high end hedge funds. Provided detailed walk through of complex corporate action processes to increase team’s knowledge in order to effectively respond to client inquiries.
Advised project team on development of client focused on-line inquiry system to expedite service to clients. Significantly cut down on volume of phone call inquires received from Financial Advisors or Client Service Representatives on margin accounts.
Ensured proper support for Broker Dealer Services and their clients by developing a new Corporate Actions procedure.
Satisfied several major hedge fund clients by facilitating successful implementation of Swift messaging system. Acted as a client advocate to advise product team to help deal with system limitation and coding challenges.
Coordinated with technology to develop, test and roll out client reporting tools called bonds. Worked with Prime Services to develop.
Representing the Investment Bank and clients in the Asset Servicing global consolidation
Created supervisory procedures for the department, including daily worksheets requiring manager and supervisor signatures to be submitted to compliance monthly for review ensuring proper controls.
Forged alliances with operations and clearance areas in bi-weekly meetings with senior management to analyze, review and develop improvements between departments, prioritize client requests, discuss firm initiatives and compliance updates.
Hired all new department employees and developed detailed job descriptions and training agendas for new staff, prepared all department employee quarterly reviews, employee rankings and annual compensation.
Education
B.S. - Mathematics, Minor in Business Administration