Nimesh Patel

• Member for Global Competency Center for Health Insurance Vertical
• Identify and establish core processes and technical solutions
• Create re-useable assets, accelerators and best practices
• Mentor and train architects to adhere to COE standards
• Work with Product Management team to identify gaps and align product roadmap
• Support Product and Sales Teams to acquire new customers and extend existing customer engagements
• Support multiple Vlocity Health implementations

• Responsible for providing architecture blue print to the customer to implement Shop, Quote, Enroll, Renew and Maintenance functions on Vlocity platform
• Responsible for architecting bi-directional integration of Vlocity platform with FACET and MetaVance backend systems
• Provide Architecture guidance to the customer and SI partner
• Provide Accelerators and best practices to SI to help expedite implementation
• Apply 'Vlocity First' approach to help maximize ROI for customer on their platform investment
• Train and mentor SI resources - onshore and offshore
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• Assist in Systems requirements gathering and storyboarding
• Help customer and SI prioritize and organize sprints
• Assist customer in defining and operationalizing digital transformation roadmap

Technical Project Manager at CARE, Atlanta GA.

• Created and maintained detailed WBS and Project Plan
  
• Periodic meetings with the entire team to walk through project vision, plan, roles and responsibilities to ensure that everyone is aligned
  
• Created and published weekly project status update report for key stakeholders. Report included Key accomplishments, Issues, Risks, Plan to mitigate risks, Project health – Scope, Schedule, Cost and Quality, Upcoming Milestones etc
• Conducted weekly executive briefings on project status
  
• Led and managed requirements discovery sessions. Conducted discovery workshops with CARE business team, BAs and Architects
• Managed data migration strategy
  
• Led joint analysis and design sessions to map requirements to Salesforce/NGOC platform 
• Managed onsite and offshore development teams to configure and customize Salesforce environment using APEX, VisualForce and Java
• Worked with development lead to identify and implement coding best practices for Large Data Volume deployments. SOQL tuning, VisualForce page tuning, Apex tuning and CSS tuning to make system performance more efficient
• Managed Daily Scrum meetings. Made sure daily scrums had representation from every team – internal, CARE, vendor(s) and Salesforce
• Led business process re-engineering discussions for Prospect Acquisition process and help the client re-design the process and make it cost effective and efficient
• Led and managed vendor systems integration business and technical requirements and manage data migration strategy. Led web service design and implementation discussions
• Guided CARE team with QA and UAT plan across all work streams  
• Guided CARE team with user training scripts
• Worked extensively with Change Management team and guided Change Enablement and Management process for successful adaptation and adoption of the new Salesforce platform
• Set up and managed user feedback collection process
  
• Developed and managed plan to create multiple environments to support development, QA, UAT and Vendor System Integrations
• Effectively led multiple teams that included roundCorner team, CARE IT and Business team, Vendor IT team, Salesforce program Architect team
• Fostered environment for open communication and collaboration and holding each team accountable for their respective deliverables based on agreed parameters of scope, schedule, cost and quality
• Developed and managed Go-Live checklist and Go-Live Process
• Successful implementation on time, under budget, agreed upon scope plus process improvements and top quality

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• Led Salesforce implementation for 4,500 internal users and 2 million community users. Project included system architecture, security, workflow, integration, user interface design, analytics, data integrity and customer portals on SFDC platform
• Established custom SDLC for GirlScouts team based on available skillset, toolset and familiarity with processes
• Managed development of multiple simultaneous custom applications and objects on Force.com platform for Girl, Volunteer and Troop registration, activities purchase and membership renewals
• Managed migration of councils from legacy Personify System to Salesforce, that included data, system access, process workflows and user interface design
• Led and managed data cleanup effort which includes data de-duplication, archiving, and introduction of data validation rules and page layout attribute modifications to protect data quality 
  
• Worked with SOQL, SOSL, Visualforce, APEX, ETL, SOAP API Force.com and Web services API 
• Managed development of Visual Force pages, Visual flow and Custom Objects using Apex Programming on Force.com Platform 
• Developed industry best practices governance procedures for security, sandbox management, system development, QA & testing, data integrity, and external partner integration
• Led and managed joint design sessions on integration using web services with E&Y team
• Led and managed discussions with GirlScouts Data Management team to design ETL processed for Data Warehouse and Data Marts
• Helped GirlScouts identify load testing tools and established system performance and load testing scripts to ensure system is running at optimal level to be able to handle spike in system usage during membership renewal season 
• Managed Integration with PayPal via Continuation server for asynchronous processing of payments ​​
• Led and managed engagement with Salesforce CATT and Program Architect teams
• Successful implementation on time, under budget, agreed upon scope plus process improvements and top quality
• Successfully established production support and maintenance processes. Organizing and Prioritizing support backlog working with business partners

• Worked with the business group for requirement gathering throughout the planning and implementation
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) 
• Created profiles and implemented Object and field level security to hide critical information on the profile users
• Assisted Email to case, Web to case, customized case page layouts and case assignment rules
• Executed security & sharing rules for Field, Record Level & Object for distinctive users at different levels of organization
•  Involved in creating gap analysis document, clearly identifying the data, business process & work flows of the organization with respect to salesforce.com implementation
• Worked with various salesforce.com CRM standard objects Lead, Account, Contact, Opportunity and created custom Objects, Fields of various data types and established relationships using Lookup, Master-Detail and created Junction objects
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages (immensely customized using HTML5 and CSS3 for intuitiveness) to develop custom business logic
• Worked on integration of two instances using Apex REST API call-outs and parsed JSON responses provided by third-party systems connected via REST inside Apex classes
• Created Custom-Apps, Objects, Fields, labels, settings mapped and integrated the fields to Xpression software via middleware TIBCO using web services callout
• Deployed code across various sandbox using Force.com IDE, Change Set, Workbench and Force.com Migration tool, prepared package.xml for workbench and Force.com Migration tool
• Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures
• Developed and deployed workflows and approval processes for opportunities and products/ assets management
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue
• Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields
• Managed search layouts and created page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Created Page layouts to organize fields, custom links, related lists & other components on a record detail and edit pages
• Performed various testing including Regression, integration, System Testing, Load testing Neustar

• Directed and managed enterprise data architecture, database management, application development and delivery to maximize efficiency, productivity, and revenue at the world’s largest voluntary health organization dedicated to funding blood cancer research, education, and patient services.
• Partnered with executive management teams to define vision, strategies, and detailed project scopes of work; devised and actualized development and implementation of CRM and enterprise master data management strategy (MDM)
• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results
• Hands-on involvement with Development team on daily basis to perform code reviews with focus on following standards, scalability and reusability
• Developed model to maintain business integrity, data quality and injected various data languages (translation) for analytics
• Led data management team and conducted large data management workshop with Business representatives to streamline processes and workflows
• Led and Developed Enterprise wide data governance, data standardization and data quality initiatives
• Standardized processes to create an accurate and single view of constituents across multiple channels/domains
• Led and managed marketing, fulfillment and lockbox vendor systems integration and automation  resulting in cost saving, data accuracy, timely data availability and productivity improvement across various business units 
• Hands-on design, data mapping sessions for backend systems integration with Salesforce, Fluxx, Paycor, JDE, ExactTarget, GLI - Order fulfillment systems
• Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks
  
• Implemented business analytics and intelligence, and integrated commercial business systems, including Salesforce, Salsa, Fluxx, and JDE.
  
• Contributed to architecture, design, development, and implementation of 360-platform enterprise system consisting of e-commerce platform, donor management, event management, patient services management, and CRM tool set solutions resulting in annual cost savings of $3M.
• Improved and maintained fund-raising uptime to 100% to significantly cut donation processing turnaround time.

• Deployed systems and solutions for diversified business process and information technology solutions providers.
• Directed team consisting of data architects, and Java/J2EE, user experience experts, and payment processing experts to implement payment processing systems for state disbursement units (SDUs); oversaw support and maintenance teams on 14 SDU projects.
• Oversaw database architecture and development, systems implementation, and systems support and maintenance; spearheaded disaster recovery planning.
• Improved code reusability and reduced implementation costs by enforcing standardized development frameworks.
• Automated and aligned back office interfaces with bank and state systems for Expertpay resulting in increased data accuracy, instant payment posting, and recurring payment options.

Senior Programmer Analyst / Project Lead / Consultant (6/1997 – 12/2001)

• Designed, developed, and initiated VB/SQL server-based payment processing applications supporting EFT, EDI, and paper-based payment channels.
• Spearheaded production support functions on SDU implementation projects.
• Conceptualized state-of-the-art imaging and retrieval system to streamline paper-based payment documentation, and improve customer service and suspense processing.
• Developed and enabled Misapplied Payment Trapper (MPT) system to reduce payment processing and posting errors resulting in significant misapplied payment savings.

Previous experience includes Programmer Analyst at Mastek India Ltd. and Maestros Mediline Systems Ltd. in Mumbai, India.