Nimeshkumar Patel
Champaign,USA
Summary
Dynamic and performance-driven Inside Sales and Operations Leader with 13+ years of experience driving revenue growth, leading high-impact sales teams, and delivering client-centric solutions in fast-paced call center and technology environments. Proven expertise in full-cycle B2C sales—from prospecting and lead generation to product demos, negotiation, and closing—with a deep understanding of CRM (Salesforce), pipeline forecasting, and SaaS solutions. Recognized for consistently exceeding sales targets (up to 125% attainment), improving team productivity, and fostering strong client relationships across SMB segments. Adept at communicating complex solutions to non-technical stakeholders and collaborating cross-functionally to ensure alignment, execution, and customer retention. Well-suited for hybrid and fast-moving environments where urgency, competitiveness, and leadership matter.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Leader
Etech Global Services
01.2023 - 12.2024
- Led inside sales efforts for Verizon Wireless and Fios campaigns, overseeing outreach, demos, proposal handling, and contract closures.
- Delivered web-based product presentations to decision-makers and small business owners, improving engagement and trust.
- Used Salesforce to manage daily pipeline activities, update forecasts, track lead stages, and report on sales KPIs.
- Developed follow-up strategies and automated reminders to reduce pipeline leakage and maximize close rates.
- Collaborated with Marketing and Business Intelligence teams to identify high-converting lead segments and outreach timing.
- Maintained territory plans and weekly performance tracking aligned with personal and team quotas.
- Participated in strategic syncs with Verizon account stakeholders to align messaging and campaign goals.
Sales Leader
Etech Global Services
10.2018 - 12.2022
- Managed multi-channel inside sales teams supporting Verizon Wireless customers, consistently ranking in top performance tier.
- Conducted real-time coaching and call monitoring, increasing per-agent sales productivity by 22%.
- Created and implemented custom KPI dashboards for leadership reporting and sales forecasting.
- Collaborated with internal stakeholders to craft personalized client proposals.
- Spearheaded training sessions on Salesforce navigation, demo delivery, and compliance standards.
Assistant Sales Leader Intern
Etech Global Services
06.2013 - 09.2018
- Assisted team leaders with sales tracking, performance reporting, and root-cause analysis of conversion issues.
- Delivered micro-training on B2C sales pitches and upselling, reducing ramp-up time for new hires by 40%.
- Maintained sales logs and activity records using CRM tools and internal dashboards.
Online Chat Representative
Etech Global Services
02.2011 - 05.2013
- Interacted with customers through chat for their sales or support requirements.
- Collaborated with cross-functional teams to ensure seamless operations and effective communication across all departments.
- Mentored interns and team leaders, reducing their learning curve, and managed team performance through regular evaluations.
- Managed campaign rosters and staffing requirements to ensure optimal resource utilization and alignment with operational needs.
- Analyzed escalations and implemented solutions to prevent recurrence while maintaining client satisfaction.
Education
Bachelor of Business Administration -
Parkland Community College
Champaign, Illinois12.2010
Bachelor of Business Administration -
S.P. University
India12.2007
Skills
- Workforce Planning and Resource Allocation
- Process Optimization and Automation
- KPI Monitoring and Reporting
- Revenue Gap Analysis and Closure Strategies
- Data-Driven Performance Analysis
- Quality Assurance
- Employee Training and Development Programs
- Strategic Planning for Operational Efficiency
- Pre-approved Shrinkage and Utilization Projections for Productivity Management
- Forecasting and Revenue Projections
- Leadership Development
- Performance Management
- Team Building
- Client Relationship Management
- Decision-Making
- Problem-Solving
Accomplishments
- Exceeded sales targets by 125% across multiple quarters by implementing strategic outreach and sales funnel tactics.
- Increased lead conversion by 22% by enhancing product demo delivery and real-time objection handling.
- Improved forecast accuracy by 30%, streamlining pipeline tracking in Salesforce through structured reporting and CRM hygiene.
- Mentored and developed 15+ future leaders, strengthening succession planning and team engagement.
Certification
- Certified Trusted Advisor, 11/16/23
- Certified in Remarkable Coaching Tactics (L3), 01/01/22
- Leadership Programs From Etech Global Services, 06/07/23
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Operations Leader
Etech Global Services
01.2023 - 12.2024
Sales Leader
Etech Global Services
10.2018 - 12.2022
Assistant Sales Leader Intern
Etech Global Services
06.2013 - 09.2018
Online Chat Representative
Etech Global Services
02.2011 - 05.2013
Bachelor of Business Administration -
Parkland Community College
Bachelor of Business Administration -
S.P. University
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