Nimetria Jones
Winter Haven,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
DSI Services
Winter Haven, FL
04.2024 - Current
- Monitored CCTV surveillance system footage for suspicious activities.
- Adhered strictly to company policies regarding safety protocols and procedures.
- Responded promptly to emergency situations using appropriate resolution strategies.
- Patrolled assigned areas to detect suspicious activities and persons.
- Verified employee identification cards prior to allowing entry into restricted areas.
- Performed regular patrols of parking lots and garages to identify any potential threats or hazards.
- Inspected equipment such as fire extinguishers, alarm systems, sprinkler systems, cameras, and locks to ensure proper functioning.
- Investigated suspicious activity or incidents according to company guidelines.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Provided customer service assistance in resolving conflicts or disputes.
- Conducted security checks on staff entering or leaving the premises.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Observed individuals on foot or in vehicles entering the facility to determine their purpose of visit.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Managed access control systems such as key cards, alarms, door locks.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Inspected buildings periodically for signs of intrusion or damage.
- Assisted with investigations into thefts, vandalism, assaults.
Customer Service Representative
Primo Water
Lakeland, FL
02.2024 - 04.2024
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Implemented innovative methods for streamlining the customer service process.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved problems in a knowledgeable and friendly manner, promoting high customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Unarmed Security Officer
Allied Universal Security Services
Winter Haven, FL
08.2022 - 02.2024
- Monitored CCTV surveillance system footage for suspicious activities.
- Adhered strictly to company policies regarding safety protocols and procedures.
- Responded promptly to emergency situations using appropriate resolution strategies.
- Patrolled assigned areas to detect suspicious activities and persons.
- Verified employee identification cards prior to allowing entry into restricted areas.
- Performed regular patrols of parking lots and garages to identify any potential threats or hazards.
- Inspected equipment such as fire extinguishers, alarm systems, sprinkler systems, cameras, and locks to ensure proper functioning.
- Investigated suspicious activity or incidents according to company guidelines.
- Provided customer service assistance in resolving conflicts or disputes.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Conducted security checks on staff entering or leaving the premises.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Observed individuals on foot or in vehicles entering the facility to determine their purpose of visit.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
Preloader/Ground Package Handler
UPS
Davenport, FL
09.2022 - 12.2022
- Reported any safety hazards or unsafe working conditions to management team promptly.
- Maintained up-to-date knowledge of warehouse procedures and policies related to shipping and receiving activities.
- Followed proper lifting techniques when handling heavy items or boxes weighing over 50lbs.
- Worked collaboratively with other preloaders to ensure efficient workflow throughout the day.
- Stacked cartons on pallets, shrink wrapped and labeled them according to customer requirements.
- Assisted with unloading trailers manually when necessary using appropriate tools such as dollies or carts.
- Responded quickly to requests from supervisors regarding changes in order picking priorities.
- Ensured that all products were stored properly in designated areas.
- Verified shipments against shipping documents and inspected condition of packages.
Digital Shopper
Walmart
Auburndale, FL
05.2022 - 08.2022
- Managed relationships with third-party vendors to ensure timely delivery of products.
- Assisted in the development of website content, including product descriptions and customer reviews.
- Assisted teammates with daily tasks during peak periods.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Suggested comparable products to replace out-of-stock items.
- Asked store associates for help locating missing products.
- Completed pickup and shopping orders for customers within local area.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
Air Associate
Amazon air gateway
Lakeland, FL
08.2021 - 03.2022
- Unloaded containers from inbound trailers, sorted and staged the freight for further processing.
- Responded quickly to requests from supervisors regarding changes in order picking priorities.
- Adhered strictly to safety guidelines while operating material handling equipment inside the facility.
- Worked collaboratively with other preloaders to ensure efficient workflow throughout the day.
- Followed proper lifting techniques when handling heavy items or boxes weighing over 50lbs.
- Reported any safety hazards or unsafe working conditions to management team promptly.
- Stacked cartons on pallets, shrink wrapped and labeled them according to customer requirements.
- Ensured that all products were stored properly in designated areas.
- Provided feedback on processes improvements which could increase efficiency in loading and unloading operations.
- Verified shipments against shipping documents and inspected condition of packages.
- Maintained up-to-date knowledge of warehouse procedures and policies related to shipping and receiving activities.
- Loaded and unloaded freight from trucks with a hand-truck or pallet jack.
- Assisted with unloading trailers manually when necessary using appropriate tools such as dollies or carts.
- Applied shrink wrap to pallets, securing product for storage and shipment.
- Scanned, pushed and loaded items on conveyor line for loading into trailers.
- Communicated load, product or pallet issues to supervisor.
- Unloaded materials by hand or with equipment to help team meet work demands.
Cashier Team Lead
Firehouse Subs
Winterhaven, FL
09.2021 - 12.2021
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Identified discrepancies between actual sales figures and expected totals.
- Analyzed sales data reports to identify trends in customer buying habits.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Monitored cashier performance, providing feedback as needed.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Performed daily opening and closing procedures for the register area.
- Trained new cashiers on proper use of registers and store policies.
- Developed strong working relationships with team members to foster collaboration.
- Assisted cashiers with resolving customer complaints and inquiries.
- Ensured compliance with all safety regulations while performing tasks.
- Processed refunds and exchanges according to company policy.
- Answered customer questions and provided store information.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Crew Member Cook
Chipotle Grill
Winter Haven, FL
04.2021 - 09.2021
- Checked temperature of appliances regularly to ensure they are working properly.
- Followed health and safety regulations while handling food products.
- Operated grills, deep fryers, ovens, broilers, steamers, blenders and other kitchen equipment.
- Greeted customers warmly upon arrival and thanked them for their patronage upon departure.
- Stored food in designated containers following proper food storage procedures.
- Prepared and cooked food items according to recipes and menu specifications.
- Placed take-out orders promptly ensuring accuracy in order fulfillment.
- Performed cashier duties such as processing payments from customers using POS system.
- Provided excellent customer service by taking orders accurately and efficiently.
- Displayed knowledge of menu items by providing detailed descriptions when asked by customers.
- Replenished condiments as needed during shifts to maintain supply levels.
- Maintained a clean, organized workspace throughout the shift.
- Completed opening and closing duties including setting up necessary supplies for each shift.
- Communicated effectively with co-workers regarding any changes or issues with orders.
- Cleaned, stocked and restocked workstations with ingredients and supplies.
- Kept dining area clean at all times by wiping down tables after each use.
- Ensured that all meals were prepared in a timely manner according to customer's preferences.
- Adhered to company guidelines regarding portion control measures for all dishes served.
- Inspected finished plates before serving them to customers ensuring quality standards were met.
Childcare Provider
Children's day academy
Winter Haven, FL
09.2020 - 03.2021
- Participated in parent and teacher conferences to discuss student progress or any other concerns related to childcare services provided.
- Observed children's behavior and development, communicate information with parents.
- Collaborated with teachers on special projects such as holiday parties or end-of-year events.
- Encouraged positive interactions between children by providing supervision at all times.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Monitored children's progress through ongoing assessments of their abilities and interests.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Read books aloud to small groups or individual children.
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Developed positive relationships with families by communicating regularly about their child's development.
- Helped develop motor skills through active playtime activities like running, jumping.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Assisted with feeding infants and toddlers during meal times.
- Maintained a clean and organized play area.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Developed and implemented lesson plans and activities for children of various ages.
- Secured indoor and outdoor premises to protect children.
Education
High School Diploma -
Winter Haven Senior High School
Winter Haven, FL05-2020
Skills
- Detainment
- Facility Security
- Evidence storage
- Accident Investigations
- Fire prevention
- Emergency Response Coordination
- Incident Reporting
- Crime Prevention
- Situational Awareness
- Report Writing
- First Aid Training
- Effective Communication
- Decision-Making
- Problem-solving aptitude
- Team Player
- Adaptability and Flexibility
- Critical Thinking
- Coaching and Mentoring
- Punctuality
- Task Prioritization
- Relationship Building
- Self Motivation
- Cooperative Attitude
- Dosage Calculation
- Vital signs monitoring
- Behavioral Management
- HIPAA Compliance
- Drug Interaction Awareness
- Medication Administration
- Patient Observation
- Healthcare regulations
- Patient Care
- Specimen Collection
- First Aid Certification
Certification
- CPR/FIRST AID CERTIFICATION
- CERTIFIED MEDICATION TECHNICIAN
References
References available upon request.
Timeline
Unarmed Security Officer
DSI Services
04.2024 - Current
Customer Service Representative
Primo Water
02.2024 - 04.2024
Preloader/Ground Package Handler
UPS
09.2022 - 12.2022
Unarmed Security Officer
Allied Universal Security Services
08.2022 - 02.2024
Digital Shopper
Walmart
05.2022 - 08.2022
Cashier Team Lead
Firehouse Subs
09.2021 - 12.2021
Air Associate
Amazon air gateway
08.2021 - 03.2022
Crew Member Cook
Chipotle Grill
04.2021 - 09.2021
Childcare Provider
Children's day academy
09.2020 - 03.2021
High School Diploma -
Winter Haven Senior High School
- CPR/FIRST AID CERTIFICATION
- CERTIFIED MEDICATION TECHNICIAN
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