Nimisha Kumaran
Mount Laurel,NJ
Summary
Professional in quality assurance committed to ensuring software integrity and reliability. Extensive experience in designing and executing comprehensive test plans to identify defects early in development cycle. Focused on collaborative teamwork and adaptable to changing project requirements, consistently leveraging expertise in automated testing and meticulous documentation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Asurion
Moncton, Canada
08.2022 - 06.2025
- Diagnosed hardware and software problems, offering effective solutions to enhance user experience.
- Collaborated with cross-functional teams to streamline support processes, improving efficiency.
- Documented customer interactions and resolutions in ticketing system for future reference and analysis.
- Trained new team members on best practices for troubleshooting and customer service protocols.
- Assisted in development of knowledge base articles, enhancing self-service options for customers.
- Monitored system performance and reported recurring issues to engineering teams for resolution.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences and login issues.
- Documented faults and bugs for referral to development staff for use in updates.
- Conducted manual testing for software applications to identify defects and ensure functionality.
- Developed and executed test cases based on requirements and specifications.
- Collaborated with developers to troubleshoot issues and refine testing processes.
- Documented test results and reported findings to stakeholders for review.
Technical Support Engineer
NTT Data
Halifax,Canada
08.2020 - 07.2022
- Provided technical support to customers via phone, ensuring prompt resolution of issues.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement in services offered.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Participated in daily stand-up meetings to discuss testing progress and challenges.
- Collaborated with development teams to ensure timely defect resolution and product quality.
- Identified, documented, and tracked defects using JIRA for resolution.
- Streamlined the testing process by diligently documenting test results and providing clear feedback for continuous improvement.
- Established trust among stakeholders by consistently delivering accurate status reports on defect tracking, root cause analysis findings, and overall progress towards quality objectives.
QA Engineer
Phoenix
Bangalore ,India
02.2016 - 06.2020
- Developed and executed test plans to ensure software quality and functionality.
- Identified, recorded, and tracked defects using JIRA for efficient resolution.
- Collaborated with cross-functional teams to enhance product features based on feedback.
- Automated regression tests using Selenium, improving testing efficiency and coverage.
- Optimized test coverage by maintaining a well-organized, up-to-date library of test cases corresponding to application requirements changes over time.
- Increased customer satisfaction by diligently identifying and reporting bugs for prompt resolution.
- Ensured compliance with industry standards and regulations, maintaining company's reputation for quality and reliability.
- Provided detailed QA reports to stakeholders, facilitating informed decision-making.
Education
Bachelor’s of Engineering -
Pune Unniversity
Pune 06.2015
Skills
- Test planning and execution
- Functional and Regression Testing
- Defect tracking and Management
- Requirement Analysis
- Test case creation
- Selenium
- Testing and Debugging
- Smoke and user Acceptance Training
- API testing ( Postman)
- Selenium Webdriver
- Jira and quality assurance
- Agile methodology
- Software development life cycle
- Problem solving
Certification
ISTQB
Timeline
Technical Support Engineer
Asurion
08.2022 - 06.2025
Technical Support Engineer
NTT Data
08.2020 - 07.2022
QA Engineer
Phoenix
02.2016 - 06.2020
Bachelor’s of Engineering -
Pune Unniversity