Summary
Overview
Work History
Education
Skills
Websites
Industry Designations
Personal Information
Timeline
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Nimo Adam

Nimo Adam

Insurance Professional
Naperville,IL

Summary

Accomplished insurance professional with 25+ years of experience in complex claims management, multinational claims handling, and strategic relationship management. Expertise in high-exposure first-party property, energy, and engineering claims, litigation, and risk assessment. Adept at delivering claims innovation, developing insurance solutions, and enhancing operational efficiencies. Extensive experience supporting clients across various industries with tailored risk management strategies. Holds multiple industry designations and is pursuing a Master’s in Insurance Management at Columbia University.

Experienced with customer relationship management, ensuring seamless and positive interactions. Utilizes leadership skills to foster productive team environment and achieve service excellence. Knowledge of advanced problem-solving techniques and customer satisfaction strategies.

Overview

27
27
years of professional experience

Work History

Sr. Customer Service Executive

Zurich North America
04.2015 - Current
  • Manage relationships for large, complex, and multinational accounts, implementing strategic claims solutions
  • Partner with underwriting teams, securing $50M+ in new business and cross-sell opportunities (2021-2024)
  • Oversee a $65M book of business, ensuring claims excellence and client satisfaction
  • Deliver claims service presentations and RFP responses to differentiate Zurich’s offerings
  • Provide data-driven analysis to assess cost drivers and optimize claims performance
  • Develop innovative insurance solutions integrating new technologies and client-focused strategies
  • Support clients across industries with customized claims solutions and risk advisory services
  • Maintained 96% customer retention rate (2020-2023) through strong client engagement

Sr. Claims Specialist

Zurich North America
06.2013 - 04.2015
  • Managed high-severity GL and auto claims, conducting coverage investigations and liability assessments
  • Led settlement negotiations, arbitrations, and litigation strategies, minimizing loss exposures
  • Provided strategic guidance on multinational claims, ensuring seamless global claims resolution
  • Collaborated with SIU on fraud detection and recovery opportunities

Sr. Claims Specialist – Recovery/Liability/Team Lead

CNA
03.2005 - 06.2013
  • Led recovery investigations for high-exposure WC, GL, property, and auto claims
  • Conducted quality reviews, provided training, and optimized team workflows
  • Managed multinational claims oversight and process improvements

Subrogation Specialist II

Infinity Insurance Company
09.1998 - 11.2004
  • Negotiated and litigated claim recoveries while optimizing subrogation processes
  • Trained new hires and led process improvement initiatives

Education

Diploma - Business Administration

West London College

Master’s - Insurance Management

Columbia University
10.2024 - Current

Skills

  • Complex claims management
  • International Claims Management
  • Client Relationship Management
  • Insurance Coverage Evaluation
  • Litigation strategy
  • Mediation
  • Development of innovative insurance solutions
  • Client relationship management
  • Strategic advising
  • Data-driven claims analysis
  • Process improvement
  • Technology Adoption Leadership
  • Innovative Claims Solutions
  • Industry expertise
  • Advanced Microsoft Office Skills
  • Claims Performance Evaluation
  • Negotiation
  • Proposal Preparation
  • Quality control analysis
  • Database management
  • Advanced CRM Software Skills
  • Sales support
  • Sales strategies
  • Team Development
  • Sales Strategy Development
  • Client Relations

Industry Designations

  • Chartered Property Casualty Underwriter (CPCU)
  • Associate in Claims (AIC)
  • Senior Claims Law Associate (SCLA)

Personal Information

Travel Availability: Willing to travel to meet client and company needs.

Timeline

Master’s - Insurance Management

Columbia University
10.2024 - Current

Sr. Customer Service Executive

Zurich North America
04.2015 - Current

Sr. Claims Specialist

Zurich North America
06.2013 - 04.2015

Sr. Claims Specialist – Recovery/Liability/Team Lead

CNA
03.2005 - 06.2013

Subrogation Specialist II

Infinity Insurance Company
09.1998 - 11.2004

Diploma - Business Administration

West London College

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