Nimota Jimoh

• Fostered partnerships with local organizations to amplify brand presence and community involvement.
• Organized events and activities to promote brand initiatives and encourage audience participation.
• Developed and delivered presentations for increasing awareness and understanding of brand initiatives.
• Conducted market research to identify trends and inform outreach strategies for targeted campaigns.
• Managed social media platforms to promote brand initiatives and engage with audience effectively.
• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Greeted customers and clients to create welcoming atmosphere.
• Assisted team with operational policies and procedures to drive services.
• Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
• Served as organization ambassador at various charity events, promoting mission and values.
• Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
• Was dear by all some much made the newspaper for ambassador of the month several times
• Resolved conflicts between staff members and community members in diplomatic manner.

• Reduced damages to transported vehicles by vigilantly inspecting each car for existing dents or scratches before and after transportation.
• Maintained safe driving practices while navigating various road conditions, ensuring the secure transport of client vehicles.
• Provided assistance in resolving any issues that arose during the transportation process, working closely with both clients and team members to find satisfactory solutions.
• Maximized use of available space within transport trucks by expertly positioning cars according to size and weight requirements, allowing for more efficient shipments .
• Performed pre-shift safety inspections on up too 200 cars trucks or vans for safety and the equipment before operating.
• Streamlined delivery processes by effectively planning efficient routes, resulting in timely deliveries and satisfied customers.
• Collaborated with dispatch teams for optimal route planning, ensuring smooth operations and minimal delays in vehicle delivery.
• Operated variable hand and foot controls to govern speed, gearing and dumping.
• Closely monitored cargo during transit and maintained secure transport.
• Operated with safety and skill to avoid accidents and delays.
• Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.

Applied wound care techniques, including cleaning and bandaging, to promote healing and prevent infection.

• Provided compassionate end-of-life care, offering emotional support to patients and families during critical times.
• Executed infection control procedures, including hand hygiene and equipment sterilization, to ensure safe care environment.
• Operated medical monitoring equipment to track patient vitals, reporting any abnormalities to nursing staff.
• Monitored patients' physical and emotional well-being, providing support and reporting changes to medical team.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
• Organized medication and provided reminders according to schedule.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Kept individuals safe by removing hazards and correcting problems
• Over 10+ plus years including various ares of in home health care
• Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.

• Tracked service trends to provide insights for strategic planning.
• Compiled daily reports to summarize team activities and customer interactions.
• Identified areas for improvement by analyzing customer feedback and service metrics.
• Resolved customer inquiries by providing timely and accurate information.
• Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
• Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
• Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
• Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
• Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
• Fostered a positive work environment that encouraged collaboration and teamwork among employees.
• Led team meetings to boost morale and encourage collaboration.
• Implemented quality assurance measures to monitor calls and identify areas for improvement within the team''s performance.
• Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
• Facilitated seamless transition periods during system upgrades or changes by guiding the team through new processes effectively.
• Coached and mentored service representatives to deliver polite, professional customer interactions.
• Onboarded and trained customer representatives to meet performance and service goals.
• Monitored customer service calls to verify representatives' adherence to service standards and best practices.