NIMRA IFTIKHAR
Woodbridge,VA
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
2
2
years of professional experience
Work History
Item Processing Specialist
BURKE AND HERBERT BANK
04.2023 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Inspected account books and recorded transactions.
- Handled all deposit operations including ACH , wire transfer processing, Treasury Services processing, escheatment and Deposit operations processinh.
- Work on fraud checks.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Relationship Banker
BURKE AND HERBERT BANK
02.2023 - 04.2023
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Processed customer requests for statements, ordered additional checks, and updated customer personal information in a database.
- Backed up the teller team by handling the needs of new and existing customers at the main counter.
- Presented new and additional products and services to existing customers.
- Opened and closed different bank accounts.
- Activated new accounts and issued customer identification numbers.
- Monitored the accuracy of customer information in the system.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
TELLER
BURKE AND HERBERT BANK
02.2022 - 01.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on the use of banking websites and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Counted, verified, and handled bank deposits and armored car transactions.
Customer Service Cashier
TJX Companies, TJmaxx
11.2021 - 02.2022
- It was a seasonal job.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and replenished service desk displays and merchandise racks to maintain the appearance of the store.
- Redeemed coupons to discount purchases.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Service Representative
BED BATH AND BEYOND
03.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Applied Science - CYBERSECURITY
Northern Virginia Community College
Woodbridge, VA04.2024
Skills
- CRM Tracking
- Personal Bookkeeping
- General Ledger Management
- Financial Calculation and Analysis
- Credit Card Transaction Processing
- Word Processing
- Product Knowledge
- Effective Working Relationships
- Cash handling
- Banking
- Flexible
- Data management
Timeline
Item Processing Specialist
BURKE AND HERBERT BANK
04.2023 - Current
Relationship Banker
BURKE AND HERBERT BANK
02.2023 - 04.2023
TELLER
BURKE AND HERBERT BANK
02.2022 - 01.2023
Customer Service Cashier
TJX Companies, TJmaxx
11.2021 - 02.2022
Customer Service Representative
BED BATH AND BEYOND
03.2021 - 04.2022
Associate of Applied Science - CYBERSECURITY
Northern Virginia Community College
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