Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Nimrah Aslam

Bensenville,IL

Summary

Dynamic customer service professional with a proven track record at Advocate Health Care, excelling in patient support and problem-solving. Skilled in managing complex inquiries and enhancing patient experiences through effective communication and organization. Recognized for leadership abilities and proficiency in healthcare management systems, ensuring compliance and satisfaction.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Advocate Health Care
06.2021 - 10.2022
  • Provide outstanding service to patients by addressing inquiries regarding medical services, insurance coverage, and billing issues.
  • Assist patients with scheduling appointments, providing detailed information about the process and policies.
  • Explain medical billing and insurance processes, ensuring patients understand their statements and any outstanding balances.
  • Verify insurance information and benefits for patients.
  • Communicate with insurance companies to confirm coverage, authorization, and billing details.
  • Ensure all patient records are up-to-date with the correct insurance information.
  • Schedule, confirm, and reschedule patient appointments.
  • Provide patients with necessary information regarding appointments (e.g., location, time, and required documents).
  • Coordinate with clinical staff to ensure proper allocation of time and resources for patient appointments.
  • Handle patient complaints and concerns in a professional and empathetic manner.
  • Investigate issues, identify solutions, and follow up with patients to ensure satisfactory resolution.
  • Escalate complex issues to senior staff or department heads as needed.
  • Accurately enter patient data into healthcare management systems, ensuring confidentiality and compliance with HIPAA regulations.
  • Maintain patient records, update contact information, and document interactions for future reference.
  • Collaborate with team members to improve patient experience and streamline operations.
  • Provide guidance on the use of online patient portals or other digital tools related to healthcare services.

Front Desk Receptionist/Customer Service

The City School - PAF Chapter
10.2017 - 03.2019
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Assisted visitors and clients by providing information and addressing inquiries professionally.
  • Scheduled appointments and maintained calendar for front office operations accurately.
  • Coordinated with team members to ensure seamless front desk operations and customer service.
  • Offered advice and assistance to consumers, paying attention to special needs or wants.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Education

Bachelor of Science - Biotechnology

Jinnah University For Women
Karachi, Pakistan
09-2016

High School Diploma -

Khatoon E Pakistan Government Degree College
Karachi, Pakistan
12-2012

Skills

  • Effective leadership
  • Team management
  • Proficient in time management and organization
  • Analytical problem solving
  • Customer support proficiency

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Customer Service Representative

Advocate Health Care
06.2021 - 10.2022

Front Desk Receptionist/Customer Service

The City School - PAF Chapter
10.2017 - 03.2019

Bachelor of Science - Biotechnology

Jinnah University For Women

High School Diploma -

Khatoon E Pakistan Government Degree College

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