Nimsi Velazco
Ontario ,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Stg Auto Group
MONTCLAIR, CA
06.2022 - Current
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Monitored office inventory to maintain supply levels.
- Created and optimized employee schedules for shift coverage.
Apartment Leasing Agent
The Bryant Apartment Homes
YORBA LINDA, CA
01.2020 - 06.2022
- Greeted prospective tenants, answered questions and provided tours of available units.
- Inspected vacated apartments to ensure that they were left in good condition.
- Assisted current tenants with maintenance requests and other inquiries.
- Prepared leases, move-in and move-out paperwork and other documents for new tenants.
- Coordinated repairs and improvements to the building's common areas and grounds.
- Resolved disputes between tenants in a timely manner while upholding company policies.
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
Apartment Leasing Agent
The Casitas
Ontario, CA
03.2019 - 12.2020
- Greeted prospective tenants, answered questions and provided tours of available units.
- Prepared leases, move-in and move-out paperwork and other documents for new tenants.
- Resolved disputes between tenants in a timely manner while upholding company policies.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Education
High School Diploma -
Chaffey High School
Ontario, CA05-2011
Skills
- Budgeting and finance
- Document Management
- Employee Supervision
- Customer service expertise
- Decision-making capabilities
- Staff Training and Development
- Reliability
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Relationship Building
- Problem-solving aptitude
- Computer Skills
Languages
Spanish
Professional
English
Professional
Timeline
Front Office Manager
Stg Auto Group
06.2022 - Current
Apartment Leasing Agent
The Bryant Apartment Homes
01.2020 - 06.2022
Apartment Leasing Agent
The Casitas
03.2019 - 12.2020
High School Diploma -
Chaffey High School
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