Nimsy Carcamo
Houston
Summary
Dynamic professional with extensive experience at Sterling Point, excelling in customer service and vendor coordination. Proven track record in enhancing operational efficiency and training staff. Proficient in CRM software, effectively managing leasing processes and fostering positive tenant relationships. Recognized for problem-solving abilities and delivering exceptional support in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Make Ready Coordinator
Sterling Point
Houston
03.2023 - Current
- Monitored inventory levels and ordered additional supplies as needed.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Assisted in training new employees on proper procedures for completing make ready tasks.
- Identified areas where efficiency could be improved within the make ready process.
- Delegated tasks to team members to manage timely project completion for each customer.
- Coordinated with vendors and contractors to ensure timely completion of maintenance requests.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Tracked vendor invoices and payments for services rendered during make ready operations.
Maintenance Coordinator
Sterling Point
Houston
03.2023 - Current
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Delegated work to staff, setting priorities and goals.
- Researched and hired highly trusted contractors to assist with full-scale maintenance or construction projects.
- Reviewed job orders regularly to ensure tasks were completed according to established standards.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Monitored and maintained HVAC systems performing preventive services and routine tasks like replacing filters.
Leasing Consultant
Sterling Point
Houston
03.2023 - Current
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Conducted informative and personalized tours, resulting in new leases.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Detailed application requirements and answered questions from prospective tenants.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Updated resident data into property management software system daily.
Leasing Consultant
the waverly at hayes
Houston
08.2014 - 07.2016
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Updated resident data into property management software system daily.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Tracked leads using CRM software and followed up with interested parties.
- Contacted and followed up with tenants on renewal notices.
Leasing Consutalt
Abby at Richmond
Houston
09.2012 - 06.2014
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Customer Service Excellence: Building rapport and maintaining positive relationships with tenants.
- Negotiation and Sales: Effectively closing deals and renewing leases.
- Property Marketing: Utilizing platforms like RentCafe and social media to attract prospects.
- CRM and Leasing Software Proficiency: Familiarity with tools such as Yardi, OneSite, and RealPage.
- Legal and Regulatory Knowledge: Understanding fair housing laws and lease compliance.
- Time Management and Multitasking: Handling multiple clients and properties efficiently.
- Problem-Solving & Conflict Resolution: Addressing tenant concerns promptly.
- Marketing & Lead Generation: Creating compelling listings and promotional materials.
- Team Collaboration: Working cohesively with property managers and maintenance teams.
- Greeted potential tenants and provided information about the property.
- Received rent payments and tracked transactions in accounting software.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Conducted informative and personalized tours, resulting in new leases.
Education
High School Diploma -
West Frederick
Frederick, MD06-2007
Skills
- Customer service
- Problem solving
- Task delegation
- Vendor coordination
- CRM software
- Communication skills
- Write reports
- Office management
- Bilingual communication
- Office administration
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Make Ready Coordinator
Sterling Point
03.2023 - Current
Maintenance Coordinator
Sterling Point
03.2023 - Current
Leasing Consultant
Sterling Point
03.2023 - Current
Leasing Consultant
the waverly at hayes
08.2014 - 07.2016
Leasing Consutalt
Abby at Richmond
09.2012 - 06.2014
High School Diploma -
West Frederick
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