Nimzy Calderon

40 + Hours/Week

• Support accounting by creating and processing invoices, tracking payments, and assisting with payroll for field workers.
• Tracked Vendor Accounts
• Credit Card Administrator| Coding Receipts.
• Weekly & Monthly Billing Records
• Fleet Inventory/ Service Tracking Insurance/ Inspection tracking.
• Data Entry Filling plus physical paperwork filing
• Handle daily office operations including answering phones, managing emails, and greeting visitors.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Provided exceptional customer service to English- and Spanish-speaking clients, resolving inquiries efficiently and professionally.

• Respond to patient questions regarding insurance coverage, billing statements, and financial responsibilities.
• Confirm patient eligibility, policy status, and benefits by contacting insurance providers via phone, online portals, or clearinghouses.
• Maintain accurate records of insurance verification processes, including notes from payer communications and next steps.
• Determine patient co-pays, deductibles, and out-of-pocket expenses to inform billing and patient expectations.
• Handled high-volume inbound and outbound calls, emails, and live chats, maintaining a positive and helpful attitude in both languages.
• Translated documents, product information, and service details to support clear communication across diverse customer groups.
• Assisted with billing, account updates, and troubleshooting, ensuring customer satisfaction and retention.
• Resolved complaints calmly and efficiently, turning negative interactions into positive outcomes.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Performed cash, card, and check transactions to complete customer purchases.
• Managed efficient cash register operations.
• Answered questions about store policies and addressed customer concerns.
• Conducted inventory analysis to determine optimal stock levels.
• Supervised daily operations by directing customer service, inventory and sales operations.