Carolina Sifuentes
San Antonio
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
14
14
years of professional experience
Work History
Operations Manager
CHRISTUS Health
08.2021 - Current
- August 2021 - Present (4 years)
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Regional Staffing Coordinator
CHRISTUS Health
05.2016 - 05.2021
- May 2016 - May 2021 (5 years 1 month)
- San Antonio, Texas Metropolitan Area
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and facilitated new-hire orientations.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
Unit Secretary
Christus Spohn Health System
01.2015 - 01.2016
- 2015 - 2016 (1 year)
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Staffing Coordinator
Coronado At Stone Oak
01.2012 - 01.2015
- 2012 - 2015 (3 years)
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
Education
Bachelor's degree - Health/Health Care Administration/Management
The College of Health Care Professions
01.2024
Associate's degree - Health/Health Care Administration/Management
The College of Health Care Professions
01.2020
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
CHRISTUS Health
08.2021 - Current
Regional Staffing Coordinator
CHRISTUS Health
05.2016 - 05.2021
Unit Secretary
Christus Spohn Health System
01.2015 - 01.2016
Staffing Coordinator
Coronado At Stone Oak
01.2012 - 01.2015
Associate's degree - Health/Health Care Administration/Management
The College of Health Care Professions
Bachelor's degree - Health/Health Care Administration/Management
The College of Health Care Professions
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