Nina Acosta
Sacramento,CA
Summary
Well-qualified Division Manager with [Number]-year record of success in [Area of expertise]. Strategic leader and effective problem-solver with firm grasp of [Industry] needs and to optimize procedures, improve policies and maximize productivity. Results-driven Division Manager skilled in maintaining smooth and efficient operations to meet profit and loss targets. Hardworking and disciplined leader with continuous improvement mindset. Goal-oriented manager with distinguished experience in [Type] industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Performance-oriented Sales Leader offering exceptional record of achievement over [Number]-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Accomplished Sales Manager offering [Number] years of experience developing and maximizing [Type] sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Experienced Division Manager with an analytical and driven approach to overseeing [Area] operations. Successful at establishing strong business practices, adhering to compliance requirements and promoting enhancements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Forensic Behavioral Health Division Manager
Sacramento County Department of Behavioral Health
2023.07 - Current
- Develop, manage, and oversee grants and other funding/program development to meet the needs of and with the latest evidence-based research and risk assessment tools for the justice involved population
- Supervise over 47 team members from front line staff to supervisors and managers
- Expanded the Forensic behavioral health program from 9 programs to 15 programs, adding an additional 15 team members in the first year
- Expanded the budget for the forensic behavioral health program by $15 million dollars in the first year
- Extensive experience with policy making, research, and politically successful communication with elected officials in policy recommendations
- Confident communication with professional diplomacy around sensitive topics such as restorative justice, criminal justice legislation, and impact of programming on community challenges to people of all levels and backgrounds and across government agencies
- Effectively perceiving organizational and political sensitivities around these topics while remaining solution focused on the county mission and values, division priorities, and identifying the potential influence of external forces that could impact the programs and supports for the community
- Developed 4 request for proposals, put those out for competitive bid
- Awarded 3 contracts across 3 agencies for additional full-service partnership programs, the highest level of programming offered, for the increasing justice involved programs
- Key member of the executive management team providing recommendations and successfully implementing streamlined program evaluations, policy development, and funding priorities for various programs through the CalAim initiatives
- Proactively created policy recommendations, staffing recommendations, and updated continuous quality improvement for all providers, contractors, and vendors to meet the expanding demand for intensive mental health wrap around services that eliminated duplication and included stakeholder input into policy development
- Skilled, transparent communicator with the County Executive office, clients, and internal and external stakeholders identifying innovative and streamlined interventions to meet the needs of the board of Supervisors, the Community, the clients, and in collaboration with stakeholders in the process of policy development
- Provide excellent customer service, develop trainings and policies that reflect transformational and lasting changes incorporating continuous quality improvement through quarterly meetings with the community and Board of Supervisor staff to make any adjustments needed to funding or programming
- Successfully enrolled and graduated justice involved persons reducing recidivism and/or hospitalization through innovative and client centered program development
- Strategic leader creating and building out the Justice Involved Behavioral Health Program for Sacramento County
- Grew the program by 15 positions in 2023 in coordination with the Board of Supervisors and the County Executive officer
- Key strategic partner for the Mays Consent Decree solutions for mental health services and diversion courts
- Built collaborative relationships across diverse and sometimes competing partners in the forensic services field: example: built relationships with both District Attorney Partners and Public Defender Partners to find common ground for client’s treatment needs that also satisfy the legal challenges
- Selected to present Forensic Program Development at the Forensic Mental Health Annual Conference in April 2023 on writing grant applications, program development, and grant management
- Developed and launched in partnership with external and internal stakeholders, including family and community members, the Assisted Outpatient Treatment Program (AOT)
- Create and deliver presentations for quarterly community member meetings to discuss policies, new laws, program development, program implementation, provide data, services and resources available through the department.
- Increased division efficiency by streamlining processes and implementing new management strategies.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Enhanced employee performance with comprehensive training programs and ongoing professional development opportunities.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Boosted customer satisfaction rates by addressing concerns promptly and effectively resolving issues.
- Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
- Expanded division capabilities by identifying strategic growth opportunities and pursuing relevant partnerships or acquisitions.
- Optimized financial performance with prudent budgeting practices, cost control efforts, and revenue generation initiatives.
- Implemented data-driven decision making to improve operational procedures and drive overall business success.
- Ensured regulatory compliance by staying up-to-date on industry standards, guidelines, and policies, conducting internal audits as necessary.
- Promoted innovation within the division by encouraging creative problem-solving techniques among staff members.
- Built strong relationships with key stakeholders to enhance collaboration efforts both internally and externally.
- Spearheaded change management initiatives to ensure successful implementation of new systems or processes within the division.
- Evaluated employee performance fairly using objective metrics for promotions, bonuses or other rewards.
- Oversaw cross-functional teams to ensure seamless coordination on complex projects or initiatives.
- Managed risk effectively with thorough assessments and proactive mitigation measures, safeguarding the division''s assets and reputation.
- Supervised daily planning, coordination and administration for division operations.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Human Services Program Manger
Sacramento County District Attorney’s Office
2020.09 - 2022.07
- Responded to, set up services/supports command center, and managed the scene alongside law enforcement supporting family and community members cope with the Mass Shooting in Downtown Sacramento April 5th, 2021
- Advocated, wrote, and got SB 877 (2022) authored and passed into law
- Coordinated testimony to foster passage of this bill, to ensure Victims of Crime could receive Mental Health Services even if they live out of state
- Included funding to pay for those sessions
- Presented and obtained a resolution to recognize Crime Victim Rights to the Board of Supervisors for Victim Rights Week April 2021
- Managed a multi-million-dollar budget with blended funding that included local funds, state funds, and federal grant funds
- Grew the program staff, objectives, activities, outreach, training, internal and external partnerships, and created effective administrative policies and procedures during a national pandemic
- Created policies, procedures, and processes to streamline service provision and ensure timely access to victim services.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Built teams to address project goals and objectives for multiple projects.
- Researched industry best practices in support of training development and program content.
- Devised creative solutions to critical customer and user needs.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Human Services Program Planner
Sacramento County Department of Human Assistance
2018.10 - 2020.10
- A collaborative leader created strategic solutions with multiple stakeholders across multiple county and state agencies for the unhoused populations in Sacramento County
- Developed and successfully executed eight Request for Proposals (RFP) with multi-million-dollar blended funding sources, for various innovative community housing and supportive service programs for the unhoused population in Sacramento County
- Developed the scope of work, incorporated evidence based and best practices, and created streamlined policies and report procedures for effective contract management
- Managed and supported the four programs co-located at the Mather Community Campus facility
- Co-Developed and implemented the Full-Service Partnership programs for the justice involved and unhoused populations using the “whatever it takes” approach in partnership with Behavioral Health
- Created a new way to incorporate data collection, program evaluation, and fiscal monitoring for contract and grant fund monitoring
- Developed and implemented contract and grant monitoring standards using evidence-based practices for the multi-million-dollar contracts I oversee
- Created, trained, and implemented program protocols, procedures, and policies for Intensive Case Management for multiple programs providing services to unhoused persons
- This included internal and external partnerships.
- Streamlined program planning processes by implementing innovative project management tools and techniques.
- Enhanced stakeholder communication for better collaboration and understanding of project goals, leading to improved program outcomes.
- Developed comprehensive program schedules with detailed timelines, ensuring timely completion of all tasks and milestones.
- Managed cross-functional teams for successful delivery of key projects, resulting in increased efficiency and productivity.
- Conducted thorough risk assessments to proactively identify potential issues, leading to minimized disruptions during program execution.
- Implemented cost-saving measures that reduced overall expenses without compromising quality or scope of programs.
- Coordinated with multiple departments to ensure smooth integration of resources, streamlining the program development process.
- Established effective monitoring systems to track progress and performance metrics, facilitating data-driven decision making for continuous improvement.
- Delivered high-quality programs within budget constraints through efficient allocation of resources and diligent financial management.
- Utilized strong negotiation skills to secure favorable contracts with vendors and suppliers, optimizing budget usage while maintaining product quality standards.
- Mentored junior staff members in developing their project management skills, contributing to an increase in overall team competence and efficiency.
- Presented regular progress updates to senior leadership, ensuring transparency in communication about project status and achievements.
- Maintained compliance with industry regulations and company policies throughout all stages of program implementation, mitigating potential risks associated with noncompliance.
- Evaluated past programs for lessons learned and opportunities for improvement, incorporating insights into future initiatives for enhanced results.
- Collaborated closely with clients to identify their needs and expectations, customizing programs accordingly for maximum satisfaction.
- Fostered strong relationships with stakeholders by actively engaging them throughout the program lifecycle, ensuring their feedback and concerns were addressed.
- Championed process improvement initiatives that led to increased efficiency in program development and delivery, reducing overall lead times.
- Established a culture of continuous improvement by consistently seeking feedback from team members and stakeholders, implementing changes as needed for optimal performance.
- Ensured successful program closures with comprehensive documentation, final reports, and post-implementation evaluations, paving the way for future endeavors.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Facilitated workshops to collect project requirements and user feedback.
Social Service Consultant III
California State Department of Social Services
2007.05 - 2018.09
- Lead Subject Matter expert in developing the Peer Quality Case Review Process in compliance with AB 636 Child Welfare Reform in partnership with Federal partners
- Lead Subject Matter expert in creating and implementing the requirements of SB 39—Child Fatality and Near Fatality reviews and transparency
- Created the entire program, data collection, reporting, tools, and expanded the staff to a full unit within two years
- Completed and presented the annual legislation report with policy recommendations
- Lead Subject Matter expert on Independent Living Program evaluation, annual legislation report, and county assistance
- Lead Subject Matter expert on Extended Foster Care also known as AB 12
- Including data collection, analysis, program development, program implementation in 58 counties, leading stakeholder meetings, leading work groups, collaboration, and mitigating issues that arose with clean up legislation
- Lead Subject Matter expert for the Foster Care Ombudsman office
- Provided leadership to former foster youth staff employed by the program
- Mitigated issues in 58 counties regarding rights of those involved with the foster system rights being violated
- Provided training and outreach on foster care, foster youth rights, and worked with county child welfare directors to update and create program policies and procedures
- Lead Subject Matter policy expert for the Child Welfare Digital Services Unit—providing policy analysis and education around child welfare operations
- Provided technical expertise to programmers creating the new Case Management System for Child Welfare.
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Streamlined service processes for increased efficiency and improved customer experience.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Conducted comprehensive needs assessments to identify areas for service improvement and tailored solutions accordingly.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Implemented effective training programs to improve the skills and performance of service consultants across the department.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Assisted in the development of marketing materials targeting potential customers, increasing overall brand awareness.
- Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
- Organized workshops and seminars aimed at educating customers about product offerings and industry developments, fostering long-term engagement.
- Efficiently managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Actively participated in industry conferences and events as a representative of the company, fostering valuable connections with prospective clients and partners alike.
- Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
- Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
- Applied advanced [Area] skills and knowledge of [Software] on daily basis.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Created and maintained detailed database to develop promotional sales.
Education
Master’s Degree—Social Work - Social Work
California State University Sacramento
Sacramento, CA05.2006
Bachelor’s Degree—Social Work - Social Work
California State University Sacramento
Sacramento, CA05.2004
Skills
- Collaborative with government organizations, community providers, vendors, contractors, faith-based organizations, and non-profit organizations
- Program and Policy Development
- Program Analysis and Evaluation
- Flexible, patient, politically savvy effective communicator, and confident presenter
- Develop and communicate program policies and protocols.
- Direct communicator and confident public speaker
- Contract negotiation
- Team building and coaching for professional development.
- Training and curriculum development
- Conflict Management
- Canine Companion Certified Handler for Kiwi VI
- Motivational Interviewing and Engagement
- Master Analyst Program Certified
- Disaster Response and Shelter Certified
- Advanced Child Welfare Practices Certified
- Solution Focused Treatment Modality
- Narrative Therapy Treatment Modality
- Cognitive Behavioral Treatment Modality (CBT)
- Client Focused.
- Equine Assisted Growth and Learning Association (EAGALA) Certified Mental Health Treatment Provider
- Investigative principles and practices
- Budget Administration
- Performance Management
- Sales Leadership
- Staff Motivation
- Policy Development
- Project Implementation
- Customer Relationship Development
- Strategic Planning
- System Design
- Operations Planning
- Time Management
- Staff Training and Development
- Project Management
- Adaptability and Flexibility
- Problem Solving
- Analytical Thinking
- Resource Allocation
- Quality Assurance
- Change Management
- Innovation and Creativity
- Decision Making
- Organizational Skills
- Emotional Intelligence
- Conflict Resolution
- Team Leadership
- Contract Management
- Analytical Problem Solver
- Business Development and Planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- Leadership Academy Graduate
- Master Analyst
- Master Level Certified Field Instructor
- Equine Assisted Growth and Learning Association (EAGALA) Certified Mental Health Treatment Provider
- Canine Companions Service Dog Handler Certified
- Disaster Response Shelter Certified
Core Qualities
- Cooperative Manager
- Skillful and effective communicator
- Policy Making
- Politically Savvy
- Confident Presenter
- Flexible/patient
- Critical Thinker
- Integrative/efficient Quality Improvement
- Customer Centered
- Culturally Responsive
- Detail oriented
- Visionary
- Organized
- Solution Focused
- Fiscally responsible
Volunteer Experience
- City Council of Roseville Grant Advisory Committee, Commissioner, 11/2021 to present, Serve on this commission of the Roseville City Council to review and support non-profits serving the City of Roseville residents based on the identified social determinants of health.
- Community Corrections Partnership Advisory Board, Vice Chair, 07/2022 to present, This board creates the recommendations for the AB 109 funding that is voted on and approved by the Community Corrections Partnership (CCP). The CCP consists of all leadership in Law Enforcement and the CCPAB includes Agency leadership and community members to create this critical funding plan.
- Voices for Victims Coalition, Former chair and current Board Member, 01/2021 to present
- Blue Oaks Performing Arts Program, Volunteer set building, Volunteer usher for performances, Volunteer grant writer and fundraiser
Affiliations
- National Association of Social Workers
- Commissioner for the Roseville Grant Advisory Commission
- Vice Chair of the Sacramento Community Corrections Partnership Advisory Board (CCPAB)
Additional Information
Add in presentation accomplishments and commendations.
Timeline
Forensic Behavioral Health Division Manager
Sacramento County Department of Behavioral Health
2023.07 - Current
Human Services Program Manger
Sacramento County District Attorney’s Office
2020.09 - 2022.07
Human Services Program Planner
Sacramento County Department of Human Assistance
2018.10 - 2020.10
Social Service Consultant III
California State Department of Social Services
2007.05 - 2018.09
Master’s Degree—Social Work - Social Work
California State University Sacramento
Bachelor’s Degree—Social Work - Social Work
California State University Sacramento
- Leadership Academy Graduate
- Master Analyst
- Master Level Certified Field Instructor
- Equine Assisted Growth and Learning Association (EAGALA) Certified Mental Health Treatment Provider
- Canine Companions Service Dog Handler Certified
- Disaster Response Shelter Certified
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