Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Nina Agaronian

Glendale ,CA

Summary

Experienced and dedicated med spa receptionist with a strong background in customer service and administrative support in various healthcare settings. Over the past few years, I have perfected my skills in patient scheduling, insurance verification, and meticulous documentation, ensuring a smooth and effective workflow. My bilingual abilities in Armenian and English have allowed me to effectively communicate with a diverse patient population, enhancing their overall experience and satisfaction. Known for my attention to detail, organization skills, and ability to work under pressure, I consistently strive to provide the highest level of care and support to both patients and healthcare professionals.


With a passion for healthcare and a desire to further my impact, I am excited to transition into a nursing career with a focus on plastic surgery operating room (OR) nursing. My experience in a med spa setting working under a doctor has given me valuable insights into aesthetic procedures and patient care, which I am eager to expand upon. As a future plastics OR nurse, I look forward to combining my clinical skills, compassionate care, and dedication to excellence to support patients through their surgical journeys and contribute to the success of the surgical team.

Overview

5
5
years of professional experience

Work History

Med Spa Receptionist

LA Beauty Skin Center
08.2021 - Current
  • Answering phone calls
  • Scheduling/confirming appointment
  • Providing clients with exceptional customer service and highest level of satisfaction
  • Ensuring safety of clients at all times
  • Examining each client’s history and scheduling appointments
  • Making sure each client is happy and satisfied
  • Documenting all treatments and making notes for each individual
  • Maintaining a clean working environment
  • Demonstrating accuracy and detail orientation
  • Sharing views and giving suggestions to improve quality of service
  • Checking clients in/out
  • Knowledge of using DaySmart Software
  • Taking before and after photos of injection clients
  • Scanning injection documents
  • Numbing clients before their procedures
  • Responding to appointment requests via email
  • Knowledge of all med spa treatments that we offer
  • Making sure registers are all balanced at the end of the shift

Scheduler

ERA Behavioral Solutions
01.2021 - 06.2021
  • Replying to emails and text messages regarding any scheduling issues
  • Answering phone calls
  • Canceling/rescheduling sessions for our therapists
  • Taking new client intakes
  • Covering breaks and lunches for therapists
  • Updating monthly calendars for all therapists and supervisors
  • Verifying supervision notes of our BCBAs
  • Helping with registers to verify that all therapists and supervisors hours are correct so payroll can be processed

Medical Receptionist

Specialty Eye Care
08.2020 - 01.2021
  • Scheduling appointments for new and returning patients
  • Answering multi-line phone calls
  • Inputting new patient information in system
  • Checking for Regal/Lakeside patient authorizations
  • Filing and pulling out patient charts
  • Providing top-notch customer service for all patients
  • Faxing and copying medical records and results
  • Approving proper medications through pharmacies
  • Translating for Armenian patients when needed
  • Coordinate with 5 other locations when needed

Medical Receptionist

Verdugo Rheumatology
09.2019 - 05.2020
  • Scheduling appointments for new and returning patients
  • Answering multi-line phone calls
  • Providing top-notch customer service for all patients
  • Filing patient charts
  • Verifying Insurance benefits for PPO patients such as copays, deductibles, and out-of-pockets
  • Very experienced with PPO, Medicare/Medical insurances
  • Preparing patient charts with progress note and superbill
  • Faxing and copying medical records and results
  • Approving proper medications using E-Script

Education

West Coast University
07.2024

Glendale Community College
12.2020

GED -

Burbank High School
05.2018

Skills

  • Responsible
  • Bilingual
  • Knows how to manage busy work environment
  • Strong communication and interpersonal skills
  • Multitasker
  • Organized
  • Filing
  • Data entry
  • Medical receptionist
  • Quick learner
  • Dedicated
  • Excellent sales skills
  • Personable and friendly
  • Detail-oriented
  • Reliable
  • Ability to work under pressure

Timeline

Med Spa Receptionist

LA Beauty Skin Center
08.2021 - Current

Scheduler

ERA Behavioral Solutions
01.2021 - 06.2021

Medical Receptionist

Specialty Eye Care
08.2020 - 01.2021

Medical Receptionist

Verdugo Rheumatology
09.2019 - 05.2020

West Coast University

Glendale Community College

GED -

Burbank High School
Nina Agaronian