NINA ALEXANDER
Pensacola,FL
Summary
I have been promoted from an Office Coordinator to Administrative Assistant with over 10 years of experience and strong office management skills. I have experience with filling in on all floors as Unit Coordinator, Patient Care Tech or as Clerical Personnel for both Baptist Campuses. I have exceptional problem-solving and organizational skills while maintaining organizational integrity. I am efficient at multi-tasking without compromising quality while maintaining efficient office operations. I am currently overseeing multiple tasks and managing 7 physician schedules successfully. I am hardworking and professionally committed to providing outstanding patient customer service and assistance to my supervisor, co-workers, patients, and physicians. I am currently attending Ultimate Medical Academy to obtain an Associates Degree in Medical Billing and Coding. I am very friendly, dependable, reliable and have a positive attitude. I deal with patient complaints on concerns professionally on courteously. I am focused on improving policies and procedures and increasing patient satisfaction and optimizing workflow in our department.
I have proven myself to be a good team player with every opportunity I have been given. I would like to take a moment and thank you for your time and considering me for this position. Thanking you in advance...
Overview
10
10
years of professional experience
Work History
Cashier /Assistant Team Leader
WalMart
07.2023 - Current
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Worked with other associates to support cashiers and management needs.
Research & Development for Concepts and Co-Founder
Inspired Cuisines
05.2022 - Current
- Maintain extensive calendar of events and attend necessary event meetings and conference calls
- Solicit, negotiate and book new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals
- Monitor and control banquet budget and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service
- Visit venues before events to assess kitchen facilities and make thorough labor and equipment plans
- Coordinate kitchen activities with front-of-house staff for seamless and service
- Plan and execute promotions and special events in close collaboration with management
- Control expenses and boost profitability by managing food and labor costs
- Analyze catering orders and liaise with staff to set up equipment, supplies and menus to meet client expectations.
Administrative Assistant
Baptist Healthcare Hospital
03.2014 - Current
- Provide clerical support, addressing routine and special requirements
- Answer and manage incoming and outgoing calls for supervisor, co-workers, and physicians
- Enhance patient relations strategies to improve interactions and reduce patient complaints
- Interact with supervisor, co-workers, other physician offices, and physicians and patients by phone, email, or in-person to provide information
- Address complaints made by patients and staff by escalating issues to supervision for further investigation
- Receive, post and prepare an end of shift report of all payments by check, cash, and credit card
- Build charts and prepare them for nurses and physicians on the days we have cases at GBH ENDO Center or at GBH
- Manage 5 physicians' schedules, ensuring accuracy and making confirmation calls to patients
- Oversee office records and maintain strict document control.
Education
SAAD Healthcare
Mobile, ALMedical Assisting Diploma - Registered Medical Assistant
Remington College
Mobile, ALHigh School Diploma -
Robertsdale High School
Robertsdale, ALAssociate Degree - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FLSkills
- Office Workflow Support
- Reminder Calls
- Team Support
- Patient Customer Service Management
- Task Prioritization
- Office Supplies and Inventory
- Knowledge of Office Equipment
- HIPAA Guidelines
- Assemble Patient Charts
- Register Patients Upon Arrival
- EMR Systems
- Schedule Coordination
- Accounts Payable and Receivable
- ADLs Assistance
- Family Communication
- Companionship and Emotional Support
- Mobility Assistance
- Bed Making and Linen Changes
- Wheelchair Assistance
- Transporting Patients
Timeline
Cashier /Assistant Team Leader
WalMart
07.2023 - Current
Research & Development for Concepts and Co-Founder
Inspired Cuisines
05.2022 - Current
Administrative Assistant
Baptist Healthcare Hospital
03.2014 - Current
SAAD Healthcare
Medical Assisting Diploma - Registered Medical Assistant
Remington College
High School Diploma -
Robertsdale High School
Associate Degree - Medical Billing And Coding
Ultimate Medical Academy
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