Dedicated professional recognized for exceptional punctuality and a commitment to outstanding customer service. A strong work ethic and reliability underpin a proactive approach to tasks, ensuring every responsibility is met with diligence. Possesses excellent time management and organizational skills, eager to contribute effectively in diverse environments while fostering a positive atmosphere. Seeking opportunities that leverage these strengths to create a meaningful impact.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Records Technician
Lawrenceville Police Department
10.2021 - Current
Train college interns and new employees on records management and best practices.
Assist with typing, data entry, and answering a high volume of incoming calls for reports and inquiries.
Provide excellent customer care to the visiting public for requests, services, complaints, information, etc.
Follow confidentially regulations to maintain privacy.
Create reports, correspondence and spreadsheets with Microsoft Office programs.
Manage incoming and outgoing mail for Records team.
Process correspondence, conduct post office pick-ups and distribute mail to appropriate departments.
Run criminal histories for local and state checks, as requested.
Attend Watch Rep meetings with Chief Mullin as needed.
Participant on employee interview panel for new hires.
Issue pawn, precious metal, and alcohol permits for incorporated Lawrenceville.
Several other duties performed, as assigned.
Deputy Sheriff
Gwinnett County Sheriff's Office
06.2006 - 02.2021
Increased inmate safety by closely monitoring all activity on jail premises for 12 hours or more, including inmate behavior and hazards.
Prepared detailed documentation of inmate violations cited for disciplinary action.
Reduced Deputy injuries and increased inmate compliance through effectively training new Deputies on criminal law, detention procedures and best practices.
Stepped in to handle Supervisory responsibilities during absences to maintain smooth operations in the intake department and housing units as directed.
Participated in discussions with personnel to address job performance, and additional job training as a FTO ( Field Training Deputy).
Participated under the Jail Commander to increase job retention of Deputies through Performance Improvement Plans before to avoid dismissal considerations.
Provided detailed reports on incidents in the facility, and recommendations to enhance Deputy and inmate relations.
Responded to medical emergencies or behavioral crises throughout the facility.
Fostered the first Mentorship program at the facility.
Operated first appearance court on the weekend for court personnel off days.
Conducted mental health tours of the facility for visiting Judges, Commissioners, and Crisis Intervention classes.
Premiered on jail documentaries to explain the working operations of the facility under Sheriff Conway.
Fingerprint specialist for inmates being detained for immigration holds and fugitives from justice inmates.
Correctional Officer
Gwinnett County Corrections
07.1999 - 05.2006
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Recommended further treatment strategies and parole readiness as a Correctional Counselor for felony offenders being released back in to the facility.
Facilitated Victim Impact of Crime, and Motivation for Change for parole requirements of state sentenced inmates.
Investigated disciplinary reports, set disciplinary hearings, and recommended transfers for problematic inmates back to state prisons.
Education
Bachelor of Science - Criminal Justice
Illinois State University
Normal, IL
Skills
Adherence to ethical standards
Effective solution developer
Crisis Prevention Intervention (CPI)
Patrol techniques
Experience with behavioral disorder interventions
Effective team collaboration
Service excellence
Crisis response coordination
Document and record management
Efficient call management
Analytical problem-solving
Accomplishments
Recognized as Deputy of the Year-2019 for outstanding performance and team contributions.