Nina Ashcraft
Ocala,FL
Summary
. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Floral Department Manager
Winn Dixie Supermarket
Ocala, FL
06.2013 - 08.2017
- Developed and implemented floral department standards for customer service, product selection and display.
- Organized daily operations of the floral department including staffing, ordering supplies and managing inventory.
- Monitored sales performance to identify opportunities for increasing revenue.
- Trained staff in handling customers inquiries and complaints, stocking shelves and merchandising products.
- Created promotional campaigns to increase sales of seasonal items such as Mother's Day bouquets or Valentine's Day arrangements.
- Maintained relationships with vendors to ensure timely delivery of fresh flowers and other products at competitive prices.
- Conducted regular audits to identify areas for improvement in efficiency, safety and quality control measures.
- Managed budgets related to purchasing, labor costs and other expenses associated with the floral department.
- Oversaw the design of flower displays for special events such as weddings or corporate functions.
- Established partnerships with local businesses in order to drive additional traffic into the store.
- Researched new products or services that may be beneficial for the store's floral department.
- Prepared reports on sales data, inventory levels and other metrics related to the floral department.
- Ensured compliance with all applicable laws regarding health codes, safety regulations and environmental protection.
- Collaborated with marketing team on strategies for promoting the store's floral services through digital channels.
- Trained and developed associates to handle customers' needs and manage daily workloads.
- Created attractive and eye-catching displays with accurate signage to promote products.
- Ordered supplies based on space and budget availability, current trends and sales projections.
- Managed integration and merchandising of seasonal and holiday-specific product offerings.
- Delegated assignments and set schedules for effective coverage of floral department needs.
- Maintained salability and health of floral products by establishing clear care procedures.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Set up colorful and inspiring store displays and arrangements.
- Created tabletop and various other custom arrangements or pieces.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Pruned flora and fauna to fit perfectly into bouquets and arrangements.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Maintained portfolios of artistic work to demonstrate styles, interests and abilities.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Education
Some College (No Degree) -
Kent State University
Kent, OHSkills
- Appointment Scheduling
- Effective written and verbal communication
- Telephone Etiquette
- Patient Flow Management
- Patient Care
- Patient Relations
- Stress management techniques
- Healthcare knowledge
- Payment Collection
- Patient Education
- Scheduling
- Technical Support
- Project Coordination
- File Management
- Clerical Support
- Office Management
- Office Administration
- Verbal and written communication
- Greeting and Seating Clients
- Mail distribution
- PC proficient
- Scheduling appointments
- Schedule Management
- Positive and professional
- Multitasking and prioritization
- Staff Management
- Mail handling
- Professional and polished presentation
- Meticulous and organized
- Security awareness
Timeline
Floral Department Manager
Winn Dixie Supermarket
06.2013 - 08.2017
Some College (No Degree) -
Kent State University
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