Nina Ayers
Houston
Summary
Dynamic Bonding Collections Agent with proven success at Ace Bail Bonds, adept at negotiating payment arrangements and managing accounts. Skilled in collections processing and skip tracing, I excel in building rapport with clients, achieving high recovery rates while providing empathetic customer service. Committed to delivering tailored solutions that meet client needs.
Energetic and personable, with knack for clear communication and problem-solving. Well-versed in financial principles and adept at negotiating and resolving outstanding accounts. Committed to achieving positive outcomes and maintaining beneficial client relationships.
Developed strong analytical and negotiation skills in high-paced, client-focused environment. Well-versed in managing sensitive financial information and resolving complex issues. Seeking to transition into new field where skills in communication and problem-solving can drive success.
Overview
7
7
years of professional experience
Work History
Bonding Collections Agent
Ace Bail Bonds
01.2025 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Sales Associate
City Gear LLC
01.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Optician
Walmart Vision Center
02.2023 - 01.2025
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Benefits Specialist
United Healthcare
03.2020 - 02.2023
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
Assistant Store Manager
Citi Trends
02.2018 - 03.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
High School Diploma -
Nacogdoches High School
Nacogdoches, TXSkills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Documentation
- Administrative support
- Clerical support
- Strong multi-tasking
- Retail operations
- Highly motivated
- Decision-making skill
- Stockroom management
- Friendly and outgoing
- Dependable and reliable
Languages
English
Native or Bilingual
Timeline
Bonding Collections Agent
Ace Bail Bonds
01.2025 - Current
Sales Associate
City Gear LLC
01.2025 - Current
Optician
Walmart Vision Center
02.2023 - 01.2025
Benefits Specialist
United Healthcare
03.2020 - 02.2023
Assistant Store Manager
Citi Trends
02.2018 - 03.2020
High School Diploma -
Nacogdoches High School
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