Nina Baranin
Reno,NV
Summary
Dynamic professional with a proven track record at Enterprise Rent-A-Car, specializing in customer success and team leadership. Expertise in process optimization and data-driven decision making led to enhanced customer satisfaction and significant revenue growth through strategic upselling initiatives. Strong commitment to fostering cross-functional collaboration and delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Enterprise Rent-A-Car
Reno, Nevada
01.2024 - Current
- Manage a portfolio of customer interactions, ensuring high levels of satisfaction, repeat business, and alignment with company service standards.
- Proactively address customer needs, resolve escalations, and ensure smooth onboarding and ongoing support.
- Partner cross-functionally to optimize fleet availability, vehicle maintenance, and operational processes.
- Coach and develop team members, drive promotions and enhancing team performance.
- Utilize data and key performance metrics to identify areas for improvement and implement actionable solutions.
Station Manager
Enterprise Rent-A-Car
Reno, Nevada
05.2023 - 01.2024
- Oversaw all aspects of station operations, managing a team, coordinating schedules, and ensuring smooth daily operations.
- Built trusted relationships with customers, delivering exceptional service and resolving complex issues promptly.
- Developed and executed operational strategies that enhanced customer experience and optimized fleet utilization.
- Managed revenue growth opportunities through upselling, retention, and business development initiatives.
Management Trainee
Enterprise Rent-A-Car
Reno, Nevada
04.2022 - 05.2023
- Completed accelerated leadership program with focus on business operations, sales, customer success, and team management.
- Achieved top 10% ranking regionally for sales performance and customer satisfaction.
- Gained expertise in customer engagement, retention strategies, and data analysis for operational improvements.
Cage Supervisor
Grand Lodge Casino
Incline Village, Nevada
- Managed high-level financial transactions, customer interactions, and team operations in a highly regulated environment.
- Resolved escalated customer issues with a customer-first approach, improving satisfaction and loyalty.
- Ensured compliance with regulations and internal policies while managing high-stakes guest experiences.
Education
Bachelor of Arts - Economics
University of Singidunum
Belgrade, Serbia02.2016
Bachelor - Hotel Management
The College of Hotel Management
Belgrade, Serbia01.2014
Skills
- Customer success and account management
- Cross-functional collaboration
- Process optimization and operational strategy
- Team leadership and coaching
- Sales and upselling
- Problem solving and conflict resolution
- Data-driven decision making
- Communication and stakeholder management
- Problem solving
- Staff development
Languages
Serbian
Native/ Bilingual
Spanish
Professional
Timeline
Assistant Manager
Enterprise Rent-A-Car
01.2024 - Current
Station Manager
Enterprise Rent-A-Car
05.2023 - 01.2024
Management Trainee
Enterprise Rent-A-Car
04.2022 - 05.2023
Cage Supervisor
Grand Lodge Casino
Bachelor of Arts - Economics
University of Singidunum
Bachelor - Hotel Management
The College of Hotel Management
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