Nina Baranin

Airport Station Manager / Assistant Manager
Reno, NV
2023 – Present

• Manage daily operations at one of the company's highest-volume rental locations while ensuring exceptional customer service and operational efficiency.
• Lead, coach, and develop a team of rental agents, service agents, and management trainees.
• Monitor daily productivity, staffing levels, fleet availability, and operational expenses.
• Coordinate vehicle movement between multiple branches to maximize fleet utilization.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Analyze operational reports and identify opportunities to improve efficiency and reduce costs.
• Resolve customer concerns while maintaining high customer satisfaction scores.
• Collaborate with maintenance vendors and internal departments to minimize downtime.
• Assist with budgeting, scheduling, forecasting, and performance management.
• Maintain accountability for inventory, fleet control, and operational quality standards.

Assisted team members with daily operations and tasks. Supported management in organizing schedules and coordinating activities. Contributed to achieving team goals through collaboration and communication.

• Managed daily branch activities to enhance operational efficiency and employee productivity.
• Oversaw strategic sales growth efforts to sustain profitability targets.
• Conducted training sessions for new employees on operational procedures and customer service standards.
• Supervised daily operational priorities while optimizing scheduling workflow for improved team productivity.
• Engaged with commercial and retail customers to ensure satisfaction and address their needs effectively.
• Maintained high levels of customer satisfaction and operational effectiveness through consistent performance excellence.

• Completed Enterprise's Management Training Program with a focus on operations, customer service, sales, and leadership.
• Oversaw vehicle logistics and fleet management to ensure seamless daily branch operations.
• Cultivated strong relationships with retail insurance and commercial clients by delivering exceptional customer service.
• Enhanced branch profitability by optimizing sales operations and achieving performance objectives.
• Cultivated leadership skills through employee training, customer concern resolution, and compliance enforcement with company policies.

• Directed cage operations on a daily basis, focusing on compliance with gaming regulations and enforcement of internal policies.
• Guided staff through comprehensive training on operational protocols and best practices in customer service to ensure high-quality service delivery.
• Oversaw cash transactions, ensuring precision in deposits and payouts under high-pressure conditions.
• Optimized cash handling procedures to streamline operations and boost efficiency.