Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nina Bartels

Shorewood,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Community Living Specialist

Lighthouse Hospice
11.2022 - Current
  • Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care plans addressing the unique needs of each resident served.
  • Supported the professional development of fellow staff members through active participation in training sessions or workshops focused on best practices within the field of disability services.
  • Provided crisis intervention services when necessary to maintain resident safety while seeking appropriate long-term solutions for challenging situations.
  • Educated family members on available resources designed to enhance their loved one''s overall wellbeing within the community setting.
  • Developed strong rapport with residents through consistent, empathetic communication and genuine interest in their personal lives.
  • Contributed to program development initiatives aimed at enhancing overall quality of services provided to residents with disabilities.
  • Increased resident satisfaction by effectively addressing individual concerns and promoting open communication among staff, residents, and families.
  • Improved community integration for residents by developing and implementing tailored support plans.
  • Strengthened relationships within the community by collaborating with local organizations, businesses, and resources to ensure successful inclusion of individuals with disabilities.
  • Facilitated positive social interactions among residents by organizing group activities, outings, and events that catered to diverse interests and abilities.
  • Ensured a safe and supportive environment by consistently adhering to health and safety guidelines, reporting incidents promptly, and updating individual care plans as needed.
  • Coordinated transportation arrangements for residents attending off-site appointments or participating in community-based activities.
  • Evaluated program effectiveness using outcome measurements and feedback from residents, families, staff members, and community partners to identify areas for continued growth and improvement.
  • Maintained accurate records of participant progress towards goals while regularly reviewing data for adjustments or improvements in service delivery methods.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated communication between clients and other service providers.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Monitored progress towards service plan goals.
  • Provided support to social service clients in navigating available resources.
  • Developed and maintained accurate records of programs and services.
  • Facilitated outreach activities to build community awareness.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Spoke with senior citizen groups to expand community engagement and program outreach.

Marketing Specialists

Traditions Health Care
03.2022 - 11.2022
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Streamlined communication processes, leading to improved collaboration between departments.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
  • Met with vendors to assess products, inquire about services and negotiate pricing.
  • Boosted lead generation through the creation of engaging content for social media platforms.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
  • Elevated brand reputation through the development of compelling public relations strategies and media outreach efforts.
  • Designed and implemented advertising and public relations activities.
  • Monitored trends in social media, industry, and competitive landscape to create new material.
  • Supervised marketing budget allocation, ensuring efficient use of funds across various initiatives.
  • Updated social media platforms with latest news and corporate details.
  • Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.
  • Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
  • Updated customer database and generated lists and counts for direct marketing projects.
  • Developed strategic partnerships with key industry influencers to expand brand reach.
  • Liaised between internal creative teams and agencies for branding ideas, graphic designs and promotional materials.
  • Refined product positioning based on customer feedback, resulting in increased sales conversions.
  • Tracked trade show expenses to maintain budget.
  • Conducted competitor analysis for better positioning in the market and identifying growth opportunities.
  • Worked closely with in-house design team to develop visuals for content.
  • Managed cross-functional teams to successfully execute product launches and promotional events.
  • Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
  • Shadowed senior personnel on complex marketing pursuits to build skills set.
  • Spearheaded successful rebranding efforts, aligning company messaging with target audience preferences.
  • Coordinated trade show participation, maximizing company exposure at industry events.
  • Utilized data analytics tools to identify trends and fine-tune marketing strategies for optimal outcomes.
  • Onboarded new team members and coached personnel in marketing tasks.
  • Maintained inventory of marketing literature, archive files and sample files.
  • Shipped samples to potential clients and kept appropriate amount of samples on hand for meetings, customer presentations and for sales team use.
  • Created customized marketing materials to increase product awareness.
  • Managed campaigns for various clients that consistently exceeded sales goals.
  • Tracked key performance indicators to measure success of campaigns.
  • Utilized specialized software to capture and process data.
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Created and distributed surveys for data collection and analysis.
  • Researched and evaluated potential new markets and products.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Developed questionnaires and facilitated focus group discussions.
  • Established and managed relationships with external data providers and research vendors.
  • Generated reports to support development and implementation of marketing plans.
  • Devised data visualization dashboards to make complex data more accessible to stakeholders.
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.

Master Stylist

The Loft Hair Salon
05.2020 - 03.2022
  • Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
  • Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
  • Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
  • Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
  • Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
  • Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
  • Colored and treated hair using modern technology.
  • Streamlined booking process through efficient scheduling, leading to increased appointment capacity without sacrificing client experience.
  • Established positive working relationships with peers and management through clear communication and teamwork initiatives.
  • Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
  • Ensured a clean, organized workspace that adheres strictly to safety standards set forth by state licensing boards.
  • Increased customer satisfaction by staying attuned to each client''s unique needs and preferences, adjusting styling techniques as necessary.
  • Shampooed, cut, and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
  • Increased salon revenue by promoting and selling various hair care products, treatments, and services.
  • Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending tailored styling solutions.
  • Consistently met or exceeded sales goals for retail products by educating clients on the benefits of proper hair care routines at home.
  • Delivered expert color treatments using professional judgment to achieve desired outcomes while maintaining hair health.
  • Skillfully executed intricate updos and other special occasion hairstyles, resulting in numerous referrals and repeat business.
  • Developed expertise in advanced cutting techniques, resulting in more precise and creative hairstyles for clients.
  • Welcomed customers to salon and identified preferences by asking pointed questions.
  • Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
  • Strengthened client trust by effectively addressing concerns and resolving any issues related to their hair services.
  • Mentored junior stylists, sharing industry knowledge and best practices to enhance their skills and confidence.
  • Collaborated with other stylists to create unique looks for special events and fashion shows.
  • Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
  • Continuously expanded technical skills by attending workshops, seminars, and training sessions on the latest trends in hairstyling.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Organized sales area and work station to showcase products and boost sales.
  • Processed payments, entering sales in register for prompt customer service.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Counted and documented opening and closing cash amounts daily.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Resolved guest complaints about service or style.
  • Educated customers on products to maximize benefits.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Distributed business cards outside of salon to generate new business.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Used social media platforms to promote salon and services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Demonstrated thorough knowledge of all salon products and services.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Answered phone calls and emails to schedule client appointments.
  • Increased revenue through effective customer service and inventory management.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Offered professional cuts, color services and extensions to salon customers.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Maintained regular client list and successfully handled walk-in customers.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Developed loyal following of clients by providing high-quality services.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Salon Owner/Operator

Grace SalonSpa
04.2018 - 05.2020
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
  • Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
  • Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
  • Collaborated with local businesses on cross-promotional events that enhanced community engagement.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
  • Introduced loyalty programs to incentivize repeat business from satisfied customers.
  • Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
  • Fostered a collaborative team atmosphere by regularly holding staff meetings and encouraging open communication among employees.
  • Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
  • Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
  • Learned and remained updated on statutory requirements and regulations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reported issues to higher management with great detail.
  • Raised property accuracy and accountability by creating new automated tracking method.

Master Stylist

Divas Salon And Spa
01.2012 - 04.2018
  • Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
  • Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
  • Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
  • Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
  • Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
  • Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
  • Colored and treated hair using modern technology.
  • Streamlined booking process through efficient scheduling, leading to increased appointment capacity without sacrificing client experience.
  • Established positive working relationships with peers and management through clear communication and teamwork initiatives.
  • Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
  • Ensured a clean, organized workspace that adheres strictly to safety standards set forth by state licensing boards.
  • Increased customer satisfaction by staying attuned to each client''s unique needs and preferences, adjusting styling techniques as necessary.
  • Shampooed, cut, and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
  • Increased salon revenue by promoting and selling various hair care products, treatments, and services.
  • Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending tailored styling solutions.
  • Consistently met or exceeded sales goals for retail products by educating clients on the benefits of proper hair care routines at home.
  • Delivered expert color treatments using professional judgment to achieve desired outcomes while maintaining hair health.
  • Skillfully executed intricate updos and other special occasion hairstyles, resulting in numerous referrals and repeat business.
  • Developed expertise in advanced cutting techniques, resulting in more precise and creative hairstyles for clients.
  • Welcomed customers to salon and identified preferences by asking pointed questions.
  • Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
  • Strengthened client trust by effectively addressing concerns and resolving any issues related to their hair services.
  • Mentored junior stylists, sharing industry knowledge and best practices to enhance their skills and confidence.
  • Collaborated with other stylists to create unique looks for special events and fashion shows.
  • Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
  • Continuously expanded technical skills by attending workshops, seminars, and training sessions on the latest trends in hairstyling.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Organized sales area and work station to showcase products and boost sales.
  • Processed payments, entering sales in register for prompt customer service.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Counted and documented opening and closing cash amounts daily.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Resolved guest complaints about service or style.
  • Educated customers on products to maximize benefits.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Distributed business cards outside of salon to generate new business.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Used social media platforms to promote salon and services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Demonstrated thorough knowledge of all salon products and services.
  • Answered phone calls and emails to schedule client appointments.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Increased revenue through effective customer service and inventory management.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Offered professional cuts, color services and extensions to salon customers.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Maintained regular client list and successfully handled walk-in customers.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Developed loyal following of clients by providing high-quality services.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Cosmetology - Cosmetology

Professionals Choice Hair Design Academy
Joliet, IL
02.2008

Joliet West
Joliet, IL
05.2005

Skills

  • Positive Reinforcement
  • Transportation Assistance
  • Client Advocacy
  • Individualized Support Planning
  • Household Management
  • Community Integration
  • Recreational Activities
  • Cultural Competency
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Collaboration and Teamwork
  • Active Listening
  • Relationship Building
  • Microsoft Office
  • Client Needs Assessments
  • Maintaining Client Records
  • Employee Training
  • Goal Setting
  • Crisis Intervention
  • Life Skills Development
  • Workflow Management
  • Quality Assurance
  • Case File Management
  • Document Management
  • Data Confidentiality
  • Patient relationship management
  • Cultural Sensitivity
  • Data Entry Software
  • Discharge Planning
  • Client Intakes
  • De Escalation Tactics
  • Community Service Programs
  • Career Development
  • Issue Reporting
  • Community Advocacy
  • Microsoft Access
  • Program coordination
  • Report Preparation
  • Client and Family Interviews
  • Client Screening
  • Educational Programs
  • Application Processes
  • Implementing Client Care Plans
  • Eligibility Requirements
  • Medical Records Review
  • Client Assistance Referrals
  • Inventory/ordering
  • Business/employee management
  • Social media advertising
  • Brand building
  • Marketing

Accomplishments

  • Supervised team of 10 team members
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Exceeded monthly sales goals
  • Helped develop and plan moral improvements

Certification


  • Licensed cosmetologist
  • Salon management
  • AVEDA hair care ambassador
  • Certified dementia training

Timeline

Community Living Specialist

Lighthouse Hospice
11.2022 - Current

Marketing Specialists

Traditions Health Care
03.2022 - 11.2022

Master Stylist

The Loft Hair Salon
05.2020 - 03.2022

Salon Owner/Operator

Grace SalonSpa
04.2018 - 05.2020

Master Stylist

Divas Salon And Spa
01.2012 - 04.2018

Cosmetology - Cosmetology

Professionals Choice Hair Design Academy

Joliet West

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Nina Bartels