Nina Batlak
Sheboygan,WI
Overview
4
4
years of professional experience
Work History
Server
Taverne on Woodlake
Kohler, Wisconsin
04.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and communicated special requests to kitchen staff.
- Managed multiple tables efficiently while maintaining a friendly demeanor.
- Collaborated with team members to ensure smooth service during peak hours.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new staff on menu offerings and service protocols.
- Handled cash transactions and processed payments promptly and accurately.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
Restaurant Hostess
Taverne on Woodlake
Kohler, Wisconsin
10.2021 - 04.2024
- Greeted customers warmly and escorted them to their tables.
- Managed reservation system and confirmed bookings for smooth service flow.
- Coordinated with waitstaff to ensure timely table turnover and guest satisfaction.
- Assisted in training new hostesses on operational procedures and customer service.
- Monitored dining room for cleanliness and addressed any issues promptly.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Directed customers to bar area in high-traffic times to increase drink sales.
Restaurant Hostess
Wisconsin Room
Kohler, Wisconsin
06.2021 - 10.2021
- Greeted customers warmly and escorted them to their tables.
- Managed reservation system and confirmed bookings for smooth service flow.
- Assisted in training new hostesses on operational procedures and customer service.
- Monitored dining room for cleanliness and addressed any issues promptly.
- Handled customer inquiries and resolved minor complaints with professionalism.
- Collaborated with management to optimize seating arrangements during peak hours.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Associate of Arts - Marketing
Univerisity of Wisconsin Green Bay
Sheboygan, WI06-2026
Skills
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Marketing strategies
- Sales techniques
- Suggestive selling
- Dietary restrictions knowledge
- Strong work ethic
Timeline
Server
Taverne on Woodlake
04.2024 - Current
Restaurant Hostess
Taverne on Woodlake
10.2021 - 04.2024
Restaurant Hostess
Wisconsin Room
06.2021 - 10.2021
Associate of Arts - Marketing
Univerisity of Wisconsin Green Bay